1 P/t Patient Facilitators Required to Work Daily - London, United Kingdom - Lower Clapton Group Practice

Lower Clapton Group Practice
Lower Clapton Group Practice
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The purpose of the role is to:

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
  • Working hours are 7.45am to 1.45pm daily, Monday to Friday

Duties and responsibilities:


The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the senior receptionist/practice management team, dependent on current and evolving practice workload and staffing levels:


  • Ensure the telephones are answered in a timely manner and any issues are recorded and reported to the management team when they arise
  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
  • Maintaining and monitoring the practice appointments system
  • Processing personal, telephone and electronic requests for appointments, visits and telephone/ electronic consultations
  • Ensure people contacting the practice are directed to the most appropriate healthcare professional or system to address their issue
  • Processing and distributing incoming (and outgoing) mail via scanning and workflow
  • Taking messages and ensuring they are processed in the most appropriate way
  • Filing and retrieving paperwork when needed
  • Processing repeat prescriptions in accordance with practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Process and respond to requests from clinicians for support and information in a timely manner
  • Clearing and restocking of consulting rooms as required
  • Providing clerical assistance to practice staff as required filing, photocopying and scanning
  • Ordering, reordering and monitoring of stationery and other supplies when required
  • Dealing with clinical and nonclinical waste when required
  • Dealing with spills according to practice protocols
  • Ensuring reception and the patient facing areas are kept tidy at all times.
  • Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
  • Keeping the noticeboards updated and relevant
  • Support the team in emergency situations and participate in training around such situations
  • Provide support to the management team and practice coordinator from an administrative point and help support project and practice developments
  • Provide flexibility of hours to include extended hours and weekend working
  • Provide flexibility of location so that cross site cover can be provided when the need arises
  • Process all GP2GP, EPS, GP Links and other electronic GP processes and participate in training on all existing and new services.
  • Process and collate all new paper notes into the practice, chasing overdue notes and sending requested notes back.
  • Ensure timely processing of reports and all requests for information by outside agencies
  • Ensure fees are processed (according to practice protocols) when appropriate
  • Liaising with other NHS services with regard to the above and related processes when required.
  • Take complaints and process them according to the practice policy
  • Show high level of customer service and reflect on own and whole team development needs in this area
  • Help develop and improve the customer experience
  • Engage with new technologies to improve the patient and practice experience
  • Ensure new patients have a smooth registration process and are processed according to the practice protocols with particular reference to carers, childhood immunisations and safe registration of family units.
  • Ensure practice policies relating to patients are followed such as the Carers policy
  • To carry out any other duties commensurate with the general purpose of the post

Job Types:
Part-time, Permanent

Part-time hours: 30 per week


Salary:
£11.95 per hour


Benefits:


  • Company pension
  • Onsite parking

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • No weekends

COVID-19 considerations:
This is a front facing role and therefore wearing a mask is a requirement.


Work Location:
In person

Application deadline: 29/05/2023


Reference ID:
PF_LCGP_VP_MAY 2023
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