Call Handler - Pontefract, United Kingdom - Uniting People

Uniting People
Uniting People
Verified Company
Pontefract, United Kingdom

3 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Start Date:
July 2023

Call Handler - Patient Services

£22,800 to £24,760

Hours:


  • Full Time
  • Mainly Monday to Friday between 8am 8pm
  • 1 in 5 Saturdays
  • 2 Sundays per year

Role:


  • To manage contact with patients to confirm order details and dates with patients or referring units via a number of media types (inbound, outbound & digital)
  • To deal with queries or questions in regard to processing a patients order
  • To ensure all patient notes and activities are accurately recorded on relevant I.T. system
  • To act as a point of contact for queries from hospitals, consultants, nurses and where relevant specialist centres.
  • To demonstrate an understanding of the prescriptions, medication and treatments involved in each of the relevant therapy areas.
  • In relevant therapy areas, liaise with clients or relevant external parties to ensure relevant information or results are available before arranging delivery
  • Where relevant to therapy area arrange with nurse scheduler to arrange a home training visit.

We are looking for:


  • Experience working towards KPI's
  • Customer focused
  • Computer literate
  • Experience complaint handling
  • Ability to solve issues/problems individually and as part of a time
  • Experience within a call centre would be advantageous but not essential

Pay:
£22,800.00-£24,760.00 per year


Work Location:
In person
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