- User Account Creation – basic and Ministerial accounts in Active Directory with correct group membership.
- Asset Management – use ServiceNow to assign equipment and status, complying with government standards.
- Pre‑Stage Configuration – load profiles on laptops with Zscaler, Okta, Teams, and other required applications.
- Deployment – classroom and remote deployment to groups and individuals.
- Reporting – volumes, SLAs of new starters monthly; provide ServiceNow SLA reporting.
- Active Directory experience in account creation and group membership.
- Knowledge of Zscaler and Okta.
- O365 experience with licensing and configuration.
- Experience presenting to groups of up to 25 people.
- Training experience is an advantage.
- ITIL Foundation certification is an advantage.
- Experience with ServiceNow (Request Management).
- Experience working in demanding environments and under pressure to deliver.
- Must be smart, presentable and comfortable interacting with Senior Executives and VIPs, including Government Ministers.
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1st Line IT Support and Provisioning Engineer - Ringwood - Visionist
Description
1st Line IT Support and Provisioning Engineer (JML)
Reports To: Head of Product Development and Architecture
Working Hours: 40 hours per week
Location: London, UK
Company Profile: Smarter Technologies delivers bespoke solutions for government. Rapid growth via word‑of‑mouth, assisting senior leaders in modernising public services.
Job Spec: Visionist Consulting transforms digital platforms for government. Onsite at Visionist's clients BEIS and DIT.
Description Of Role: BEIS and DIT have over 10,500 users. The JML team handles onboarding, account transfer, asset assignment, and hardware management for up to 570 new starters per month. The team also manages fast‑streamers and Work Experience schemes.
Key Responsibilities
Skills And Experience
Security Clearance: Required to work with our clients.
To apply: Send CV and letter of motivation to
#J-18808-Ljbffr
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1st Line IT Support and Provisioning Engineer
Only for registered members Ringwood
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System Engineer
Only for registered members Christchurch
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Technology Support III
Full time Only for registered members Bournemouth
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Senior Network Engineer
Only for registered members Christchurch
-
Senior Network Engineer
Only for registered members Christchurch
-
System Engineer
Only for registered members Christchurch, England
-
Senior Network Engineer
Only for registered members Christchurch, England
-
Deskside Support Engineer
Full time Only for registered members Bournemouth
-
Test Technician
Full time Only for registered members Wimborne Minster
-
Facilities Manager
Only for registered members Bournemouth
-
Network Design
Only for registered members Bournemouth
-
Network Design
Only for registered members Bournemouth
-
Curriculum Leader for Engineering
Only for registered members Brockenhurst
-
ILS Engineer
Only for registered members Dorset
-
Technology Support III
Only for registered members Bournemouth
-
Highway Engineer
Only for registered members Bournemouth, England
-
Operations Manager
Only for registered members Bournemouth
-
Highways Project Engineer
Only for registered members Bournemouth, England
-
Deskside Support Engineer
Only for registered members Bournemouth
-
Procurement Manager
Only for registered members Bournemouth
-
Technology Support III
Only for registered members BOURNEMOUTH, DORSET, United Kingdom