Sales & Client Service Consultant - Birmingham, United Kingdom - Genius Within CIC

Genius Within CIC

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hybrid work - 3 days in the office & 2 days working from home

Organisation Overview
Genius Within is a Social Enterprise whose mission is the promotion of neurodiversity within businesses, education, and communities.

We work with HR and Occupational Health providing talent management and disability consultancy and intervention, we also work in prisons and with unemployment support providers.

Within the company we operate the following core principles: passion, professionalism, integrity, loyalty, and openness.

We aspire to a structure that promotes good communication and ownership of roles and remits, working towards company goals and customer satisfaction.

Job Purpose

The Sales and Client Services team is the first point of contact; the first opportunity to reassure and help our clients.

We want our clients to feel supported at every step of their experience with us, from the moment of first referral to the completion of the order.

We want all staff to feel supported to do their job. We know that 90% of our business comes from good reputation and good customer service. The Client Services Team role is essential in building growth at Genius Within.

All staff will live the company values of passion, professionalism, openness, integrity, and loyalty.

Main Duties and Responsibilities:

Promote additional services to clients and customers who are placing orders with us.
Support the Team Leader of Sales & Client Services in gathering information from new and existing clients and customers as necessary.
Ensure you communicate our competitive advantages to clients and customers.
Ensure you have an uptodate detailed knowledge of the current products and services that are available from Genius Within.
Seek and act on client and customer feedback to constantly improve service delivery.
Provide sales activity to the Team Leader of Sales & Client Services and any other appropriate persons.

Sales and Customer Services Team - Administration

Build and maintain effective relationships with both external clients, customers, internal colleagues, and associates.
Manage the coaching, training and assessment contract and spot purchase sales.
Respond to all client and customer needs, flexibly and promptly in a kind and welcoming style.
Develop the relationships with our existing and potential clients and customers and boost our business by generating orders.
Customer research, evaluation and data collection to assist with developing marketing campaigns based on success.
Have an ability to manage the client services inboxes.
Ensure all elements of the office processes are completed in a timely manner, in line with our Service Level Agreements.
Collect and maintain accurate data records in line with our company policy and stored on our bespoke database.
Take responsibility and ownership of your tasks whilst supporting your team.

Database/IT System

Manage database ensuring correct information is stored for clients, customers, pricing etc.
Adhere to Data Security/IT policy.

Disclaimer:

Please note that the duties and responsibilities are not a comprehensive list and that additional tasks may be assigned to the employee from time to time.

The scope of the job may change as necessitated by business demands.

Knowledge, Skills and Experience

Essential

Able to prioritise and work under pressure.
Excellent time management and organisation skills.
Ability to problem solve and act decisively.
Attention to detail and accuracy.
Computer literate and confident in SharePoint, Microsoft Word, & Excel
Ability to demonstrate personal resilience and thrive in a fast paced, changing environment.

Desirable

2year experience in a customer service role or similar.

Company Benefits:

30 days annual leave prorata (with 8 additional days for bank holidays)
Flexible working
EAP
GW Fit Club with online support and community
Annual Savings Club
Reflective Practice Sessions
Mental Health First Aider Team
Employee Resource Group
Access to regular CPD events
Profit share scheme & EMI Scheme

Equal Opportunities
Genius Within cares deeply about creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Genius Within does not require disclosure to make reasonable adjustments.

We ask all employees "how can we support you to work at your best" and are adept at provision of coaching, technology, flexible terms to meet this objective.

Our highly successful majority disability staff team are testament to the benefits of making adjustments.

Interviews for this role will be held from w/c 15th April 2024

Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Benefits: