Technical Support Assistant - Sunderland, United Kingdom - LSS (Staff Recruitment and Training Agency)

LSS (Staff Recruitment and Training Agency)
LSS (Staff Recruitment and Training Agency)
Verified Company
Sunderland, United Kingdom

6 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Purpose
Provide support in contract administration, co-ordinating and actioning of servicing and maintenance contracts, and updating appropriate IT systems.

To provide excellent customer care, liaising directly with technical staff, suppliers, sub-contractors and customers, ensuring compliance with health and safety rules, regulations and legislation both on an individual and collective basis.


Roles and Responsibilities

  • Provide a technical administrative support service whilst delivering an effective firstclass professional service to customers.
  • Act as the main point of contact within Environmental Services for customers to make enquiries, appointments and other arrangements connected to service delivery along with advising and updating customers on progress/delays as and when required and liaising with colleagues to ensure prompt resolution of all queries and recharge disputes.
  • Work in partnership with other Departments and Directorates of the Council and where required external organisations. Assisting in dealing with queries and representations from internal/external clients, Council members and others.
  • Assist with developing and maintaining effective working relationships with internal colleagues and external partners at all levels to facilitate information sharing and service improvements.
  • Deal with and support the use of maintenance, scheduling and asset systems, which includes GIS mapping systems.
  • Give excellent customer service when dealing with customers. Provide an effective, timely response when dealing with and processing complaints.
  • Have the ability to create SAP works/purchase orders, undertake procurement of materials and contractors including obtaining prices via the use of framework documentation or requesting quotations and creation of purchase orders.
  • Take receipt of deliveries ensuring the requisitioner is informed of the delivery.
  • Process requests for payment; checking invoices for accuracy, goods receipting and working with Accounts and suppliers or contractors to resolve queries and blocked invoices promptly.
  • Monitor and update all electronic systems including but not limited to servicing and contracts records, training and health surveillance records, accreditation records, and equipment registers.
  • Maintain electronic systems on a regular basis to ensure all documents are accounted for and easily accessible. Assisting with service compliance with all statutory requirements, for example the Operator's License
  • Take action to ensure senior managers are informed immediately of any issues that may disrupt service delivery.
  • Actively promote continuous improvement to raise standards and inform good practice
  • Carry out such duties as may be required by the service as appropriate to the post.

Mandatory Compliance Requirements

  • CV
  • Eligibility to work in the UK.
  • The last 2 years written references with all gaps verified.
  • Admin experience
  • A team with over 20 years Administration Public Sector/Trades/Built Environment/Construction Recruitment experience
  • Access to a wide selection of vacancies across the UK
  • The choice of PAYE or Limited company schemes
  • Weekly payroll service
  • Excellent rates of pay

Job Type:
Part-time


Pay:
£12.50-£12.59 per hour

Expected hours: 22 per week


Work Location:
In person

Reference ID: 2024 AGY 14
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