Administrator - Wells, United Kingdom - Gravity Care Services

Description

• 37.5 hrs

You will need to demonstrate drive, commitment and enthusiasm working in supporting the quality care provided to both clients and carers.

You must be able to demonstrate excellent communication skills, remain calm under pressure and be able to multi-task whilst dealing with frequent calls.

• First point of contact for visitors, professionals, and staff.
• Data entry, retrieval, and database maintenance to meet CQC standards.
• Filing and archiving clients record and staff personnel files.
• Creating and managing word documents, Excel spreadsheets.
• Updating and monitoring compliance of our online staff learning.
• Assisting with recruitment needs.
• Scheduling staff interviews and taking minutes.
• Assisting with payroll duties.
• Ordering of stock (stationery, clinical and other).
• Liaising with external agencies.
• Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services' Finance department. Chase late payments.
• Speaking to clients/carers/external agencies to assist with any queries.
• Review and update all annual leave requests.
• Monitor sickness and update.
• To work closely with and support the Team Supervisor.

• Highly motivated and organised.
• Excellent time management skills.
• Strict confidentiality adherence.
• Professional and polite.
• Compassionate but assertive skills.
• Excellent communication skills.
• To be able to work autonomously and as part of a wider team.
• Problem solving within role capabilities.

• Work experience in a Domiciliary Care setting.
• Over 2 years Administration experience.
• Use of Care planner.

• In the course of our work, clients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to clients and their carers, staff, and other healthcare workers. They may also have access to information relating to the company. All such information from any source is to be regarded as strictly confidential.
• Information relating to clients, carers, colleagues, other healthcare workers or the company may only be divulged to authorised persons in accordance with company policies and procedures relating to confidentiality and the protection of personal and sensitive data.

• The postholder will assist in promoting and maintaining their own and others' health, safety and security as defined in the company Health & Safety policy, to include:
• Using personal security systems within the workplace according to company guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting any potential risks that are identified.

• The postholder will support the equality, diversity and rights of clients, carers and colleagues, to include:
• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with company procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of clients, carers and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

• The postholder will participate in any training programme implemented by the company as part of this employment, such training to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

• The postholder will strive to maintain quality within the company, and will:
• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet clients' needs.
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