Renewals Specialist - London, United Kingdom - ProductBoard

ProductBoard

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Renewal Specialist has a crucial role in ensuring seamless renewals for Productboard customers and identifying opportunities for revenue growth.

This role requires a detail-oriented individual who is keen to learn and can collaborate effectively with different teams to meet renewal objectives.

As a Renewal Specialist, you will closely work with Customer Success Managers and Account Executives to streamline the renewal process and bolster customer relationships.

You will also have the chance to offer valuable insights to enhance our renewal strategies.

To succeed in this role, you should have a basic grasp of sales processes, strong communication skills, and the ability to juggle multiple tasks efficiently.

The Renewal Specialist will engage in renewing customer contracts, spotting upsell opportunities, and maintaining precise renewal records.

This position presents an excellent opportunity for professional growth within the company as you gather experience in SaaS renewals.

**On a typical week, you will**

Assist in managing the renewal book to ensure customer retention and revenue growth
Support Customer Success Managers and Account Executives in engaging with customers for successful renewals
Assist in creating communication templates and sequences to engage customers and identify risks and opportunities
Work collaboratively with crossfunctional teams to gather data and insights for renewal discussions
Help identify upsell and cross-sell opportunities and coordinate with Account Executives for follow-up
Contribute to the development and enhancement of renewal processes and systems
Assist in maintaining accurate renewal forecasts and updating renewal records
Collaborate with Finance, Support, and Legal teams as needed for renewal logistics
Demonstrate a proactive and customer-centric approach in all interactions
Manage administrative tasks related to the renewal lifecycle including providing rapid, focused responses to customers and GTM colleagues through Zendesk and Intercom

About you:

1 year experience in SaaS renewals, sales, or customer service preferred
Enthusiasm for delivering excellent customer experiences in the tech industry
Basic understanding of sales processes and negotiation techniques
Strong communication skills, both written and verbal
Ability to work collaboratively with cross-functional teams
Familiarity with CRM systems, Salesforce experience is a plus
Comfortable using various communication channels to engage with customers
Organized with good time management skills
Analytical mindset with the ability to address customer situations effectively
Eagerness to learn and grow within the role
Attention to detail and a proactive approach to problem-solving
Ability to thrive in a fast-paced environment and adapt to changing priorities

What's in it for you?:

Be part of building the world's first and best Product Platform that transforms how our industry approaches Product Management
Your customers are going to be top product teams and minds in the industry, giving you the chance to learn and contribute to cutting-edge work
Join a growing and innovative, mission-driven company that allows you to shape the future of our product and customer experience
Collaborate with a talented and dedicated team focused on creating impactful products

Location:

Must live in or near London, England

You can look forward to the following benefits:

Stock options
MacBook
Budget for online courses, books, and conferences
5 weeks of vacation + sick days
1 Volunteer Day per year for you to support causes close to your heart

Carrot Fertility Benefits:

Parental benefits
Language lessons
Mental Wellness Program to support your wellbeing and self-care
Comprehensive Health Insurance
Pension Contribution
Illness Protection
Death in Service Benefit

About Productboard:

Productboard is the customer-centric product management platform that helps organizations bring the right products to market faster.

Over 6,000 companies, including Zoom, One Medical, Cartier, Microsoft, and Korn Ferry, use Productboard to understand customer needs, prioritize what to build next, and align everyone around their roadmap.

With offices in San Francisco, Vancouver, Dublin, Brno, and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

In January 2022, we closed our $125M