Customer Services Coordinator - Warrington, United Kingdom - Vistry Group PLC

Vistry Group PLC

Verified Company

Warrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Role Overview:

In a Nutshell

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Countryside Partnerships Merseyside & Cheshire West, at our Warrington office.

As our Customer Service Coordinator, you will be responsible for delivering a professional service to our customers throughout their two year warranty period and beyond.

You will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering the Vistry commitment to the customer journey.

We are pleased to say, this role can accommodate agile working arrangements.

Let's cut to the chase, what's in it for you

Competitive basic salary and annual bonus
Agile working arrangements possible for this role
28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
Private Healthcare
Company contributory pension scheme
Life assurance 4 x your annual salary
Sharesave scheme
Cycle to work scheme up to £3000
Support with a professional membership
Denplan, GymFlex and many more

In return, what we would like from you

Behave in line with our company values
Integrity, Caring and Quality
Passionate about construction, house building and customer service
Excellent written and verbal communication skills engaging with customers, suppliers, partners
Proactive approach with the ability to work independently and as part of a team
Understanding of construction methods and terminology
Commercial awareness and an eye for detail
Ability to provide a solution focused approach
Resilient personality and ability to maintain a professional image
IT literate and comfortable working within bespoke IT systems
Ability to organise and prioritise effectively
Possess an empathetic nature

More about the Customer Service Coordinator role

Keep purchaser's plot file information up to date.
Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
Record receipt of all purchaser's correspondence and respond within departmental timescales
Record receipt of all purchaser's telephone calls and return a courtesy call on the same day.
Issue instructions to Subcontractors.
Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescales.
Record dates of customer visits and log all defects identified.
Carry out all necessary calls in relation to the customer journey.
Keep data system up to date at all times.
Carry out general administrative duties.
Work directly with Associate Director for Customer Services to assist management of large scale works.
Work closely with the Housing Associations and Employeers Agents dealing with End of year defects
Reporting on a regular basis on numbers of defects outstanding
Gaining a rapport with subcontractors

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