Team Leader - Basingstoke, United Kingdom - Diligenta

Diligenta
Diligenta
Verified Company
Basingstoke, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Who are Diligenta?
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations.

A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.


Summary of the role:

To lead a Customer Services team in consistently delivering excellent service across all propositions.

This involves providing leadership, developing the team, managing performance, fostering a customer-centric culture, improving processes, collaborating with other teams, ensuring quality, managing stakeholders, communicating effectively, and encouraging innovation.


Benefits:


  • 33 days including Bank Holidays
  • Eligibility for an annual discretionary bonus scheme
  • Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
  • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
  • Cycle to Work Scheme & Interest free Season Ticket loans.
  • A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
  • A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
  • A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection

What you'll be doing:


  • Leading and managing a team of Customer Service Representatives.
  • Guiding, coaching, and evaluating every team member's performance. Addressing any issues promptly and creating a positive environment where everyone feels motivated to do their best.
  • Continuously assessing team achievements against objectives. Identifying variances from targets and take proactive action to ensure successful delivery.
  • Strategizing and allocating team resources smartly to meet business goals. Setting up streamlined processes and ensuring we're equipped with the right data to handle work efficiently within budget limits.
  • Leading the team through changes with clear and effective communication.
  • Ensuring team adherence to defined practices and procedures to maintain consistent and compliant output.

What we're looking for:


  • Have a minimum of 2 years' experience within a managerial position.
  • Have problem solving and decisionmaking skills.
  • Have time management and organisational skills.
  • Have prior experience in managing customer services team within Financial Service, Life & Pension, or another relevant office/ corporate based environment.
  • Possess exceptional written and verbal communication abilities.
  • Computer literate in MS Excel and Word skills and appetite to learn and effectively navigate multiple computer systems and other technologies.

Qualifications:


  • CF1, FA1 and FA2 or equivalent is essential for the role or willing to work towards (To be obtained within 30 months of joining).
  • If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know._

Job Reference:
DGENTA02151
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