Meeting & Events Coordinator - Manchester, United Kingdom - Radisson Hotel Group - Meeting & Events

Description

Meeting & Events Coordinator
Whether you are an Events Management graduate looking for an opportunity to work for a global company or you're currently working within a Hotel and looking for a new challenge, we would love to hear from you

Based within Radisson Blu Manchester Airport, you will join a team that is passionate about delivering exceptional service and results.

What's in it for you?
- £22,000 - £24,000 dependent upon experience

• QUARTERLY INCENTIVE PLAN
• Free Parking or discounted rail travel
• Special rates for our team members while staying in our hotels worldwide
• Contributory pension scheme and Life Assurance
• Complimentary meal each day
• Access to the Employee Assistance Programme through UNUM
• Fantastic training and opportunities to progress
• 20 days holiday (plus bank holidays)
• Discounted Gym Membership which includes use of our leisure, pool and gym facilities

Responsibilities:

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Enquiry Management: Ensure prompt and high-standard responses to all enquiries within specified timelines, focusing on delivering exceptional client and guest experiences.
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Sales Conversion: Lead the enquiry process to contract signing, utilizing Radisson Hotel Group tools to optimize sales opportunities and achieve conversions.
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Handling Inbound and Outbound Enquiries: Participate in converting both inbound UK and outbound enquiries, utilizing various platforms effectively.
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Fostering Sales Culture: Contribute actively to cultivating a sales-driven environment within the team, capturing every potential opportunity for the Radisson Hotel Group.
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Proactive Upselling: Actively seek and engage in cross-selling opportunities, consistently looking for new avenues to boost revenue.
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Collaborative Client Satisfaction: Collaborate closely with colleagues to maximize client and guest satisfaction, demonstrating a proactive and responsive approach in addressing enquiries and resolving issues.


Required Skills and Knowledge:

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Proactivity and Resilience: Proactive work approach, adept at managing multiple priorities under pressure.
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Tech Proficiency: Proficient in using MS Office tools.
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Customer Service Orientation: Motivated to deliver top-notch customer service, continually enhancing personal skills and knowledge.
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Relationship Building: Skilled in establishing and nurturing strong relationships.


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