Home Ownership Officer - Lewisham, United Kingdom - CRA GROUP LIMITED

CRA GROUP LIMITED
CRA GROUP LIMITED
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Lewisham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
3 months contract with a local authority_


Job Summary:


  • As a Home Ownership Officer, your ability to proactively manage a variety of Right to Buy and home ownership functions within procedural & legislative deadlines could have a real impact on people's lives.
  • Lewisham Council is an ambitious notforprofit organisation focused on improving housing in the borough. As well as managing 19,000 homes on behalf of Lewisham Council. We aim to provide a better experience and more opportunities for residents, communities and the dedicated people who join our growing team.
  • As a Home Ownership Officer, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Homes homeowners.

Key Duties/Accountabilities:


  • Proactively manage a variety of RTB and home ownership functions within procedural & legislative deadlines.
  • Have a thorough knowledge and understanding of RTB / Collection / Service Charge legislation and communicate this clearly and precisely to others in writing, interview and telephone.
Build good working relationships with the local Tenant and Residents' Associations. Attend out of hours meetings as required.

  • Respond to correspondence and complaints and provide drafts for member's enquiries.
  • Identify and record details of vulnerable residents, signpost residents for support as required.
  • Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
  • Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required.
  • Take legal action as necessary. Ensure all legal paperwork is completed to a high standard. Attend court hearings (including tribunal & mediation), representing the organisation positively at all times.
  • Keep up to date with all relevant legislation and good practice issues relating to the role.

Essential Experience Required:


  • Must have worked for a local authority or housing association prior.
  • Must have experience in dealing with homeownership.

Additional information to note:


  • Recruitment of agency worker pending permanent recruitment.
  • The closing date for this position is Friday 24/11/2023._
Home Ownership Officer
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