Complaints Handler - Surrey, United Kingdom - Premium Credit Limited
Description
Surrey - hybrid working model (mostly working from home, UK)- Salary of up to £24,000 per annum
- Hybrid working model
- 25 days' annual leave
- Discretionary bonus
Who we are
Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland.
This is an exciting time of growth for us and we need an experienced Complaints Handler to help us continue this success.
With a 4/5 Glassdoor rating, this is a great opportunity to develop a varied and rewarding career with a company that supports and invests in its people.
What we have to offer
We pride ourselves on offering an inclusive and supportive working environment where employees can thrive and a culture that encourages people to develop and evolve.
This is an excellent opportunity for an experienced, customer-focused and motivated Complaints Handler to put their knowledge and skills to the test.
Our excellent benefits package also includes:
- Discretionary bonus
- Pension
- 25 days' holiday in addition to bank holidays
- Life Assurance
- Income Protection
- Retail and cinema discounts
- A chance to win a Premium Award every quarter (£500 voucher)
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders
Within a friendly and fast-paced team, you will have the chance to build upon your customer service capabilities and expand your resolution skills.
What you will be doing:
As a Complaints Handler, you will handle customer complaints, deliver an exceptional customer service by ensuring all complaints are acknowledged, dealt with professionally and resolved in line with regulatory requirements and timeframes.
You will also play a key role in conducting analysis into complaint trends and identifying the root cause of any grievance.
You will be responsible for:
- Managing investigations, resolutions and reporting for all complaints
- Entering complaints onto the CRM database
- Actioning monthly and daily update reports
- Making recommendations for process improvements
- Ensuring that all complaints are responded to within guidelines
- Collaborating with internal stakeholders to effectively gather information to evaluate complaints
We are looking for a Complaints Handler with:
- Excellent analytical and problem-solving skills
- Excellent communication skills verbal and written
Other organisations may call this role Complaint Resolution Agent, Customer Service Advisor, Customer Service Co-ordinator, Customer Care Co-ordinator, Customer Care Agent, Complaints Co-ordinator, or Complaints Officer.
Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
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