Customer Service Administrator - Portbury, United Kingdom - Igloo Automotive

Igloo Automotive

Verified Company

Portbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Customer Service Administrator

Location:
Portbury

Temp to Perm position

The Role:

To provide support to the Administration Department and fulfil all aspects as set out.
To support in the management and maintenance of Additional Works Customers
To produce all necessary reports as required by Additional Works and the Accounts Department.
To Liaise with Dealers and manage their requirements.
Liaise and instruct Departments to meet customer demands.
To learn all job aspects related to the Customer service department to achieve Multi Skills and cover for holiday and sickness relief.
Arranging deliveries through the transport department.
Maintaining and update the database with call offs, delivery addressed and delivery dates.
Daily management of the Additional works accounts under the control of the Scheduler.
Ordering plylining and miscellaneous addons as per customer request.
Compilation of Daily Reports for Customers.
To communicate and work well within a team and liaise effectively with colleagues
To familiarise yourself with the workings of all the departments within the business and assist as required.
To take reasonable care or your own health and safety and cooperate with line managers to enable compliance with Health & Safety Rules.
To undertake such other duties and responsibilities to meet the demands of the business and customers.

Requirements:

Computer literate and confident using Microsoft Office packages.
Able to multitask
Able to meet tight deadlines.
Able to demonstrate excellent administration skills and a cando attitude.
Able to communicate at a high level both oral and written
Able to work with defined processes and guidelines and have good core administration skills.
Able to undertake new tasks and use initiative to support aftersales team.
Results focused, you will be resilient and overcome obstacles to success and to learn from feedback.
A good technical awareness or understanding of vehicles and components is desirable.

Fantastic Benefits Package: