Front of House Staff - Poole, United Kingdom - Custom House Poole - Bistro & Bar

Description

Job Title:
Front of House Staff

We're looking for enthusiastic and dedicated people to join our friendly, professional and dynamic team.

We are passionate about providing good quality food and a smile

Experience in a similar role is preferable but not most important attributes are a positive attitude, reliability and flexibility:

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About:

The Custom House enjoys a prime position on Poole Quay, overlooking the exclusive Sunseeker yachts and nestled within the beautiful Old Town.

An attractive, friendly and relaxed bistro and bar offering an excellent opportunity for the right person to join our great team.

Main Duties and Responsibilities:

• Provide excellent customer service, at all times, with the key aim to retaining existing customers and attracting new customers
• Ensure a friendly welcome is given to all customers on arrival
• Take orders for food and/or drink, being attentive to any specific requirements
• Introduce customers, intending to dine, to the menu and explain daily or seasonal menu specials
• Answer any questions about the menu, ingredients and pricing
• Collect food orders from the kitchen, ensuring that the order is correct and dishes presentable
• Ensure that customers are satisfied with their meals and process orders for additional courses if necessary
• Clear tables swiftly once customers have left, ensure tables and chairs are clean and presentable for next customers
• Maintain product knowledge and be familiar with current specials, promotions and a new products
• Deal with any customer complaints in a professional manner and notify management as soon as possible
• Adhere to Company cash handling and stock control procedures
• Ensure that the bar and restaurant areas are cleaned and maintained in accordance with Company guidelines
• Adhere to Company uniform policy at all times when on duty
• Maintain a high level of attendance and timekeeping
• Attend staff meetings when required
• Adhere to all aspects of licensing law, trading standards, Customs & Excise regulations, food hygiene and health & safety legislation, and Company policy

Job Types:
Full-time, Part-time


Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift
• Day shift

Work Location:
In person