Help to Claim Adviser - Rotherham, United Kingdom - Citizens Advice

Citizens Advice

Verified Company

Rotherham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Help To Claim Adviser & Adviceline Telephone Adviser (Split role)

Location:

Rotherham

Closing date: 03 April 2023

Role details:

Job title:
Help To Claim Adviser & Adviceline Telephone Adviser (Split role)

Location:

Rotherham

Salary:

£24,054

Salary pro rata:
Yes

London allowance:
No

Hours per week:
37.5

Type of contract:
Permanent

Closing time:
09:00

Interview date:
Closing date: 9am Monday 3rd April 2023

Interviews:
Thursday 6th April 2023

Please note CV's are not accepted. Interviews will take place via Zoom.

Citizens Advice Rotherham & District (CARD) is looking for a telephone adviser for a split role between our busy and friendly Adviceline and Help to Claim teams.

To provide an effective service for clients contacting our local and national Adviceline, as well as provide an effective and efficient support service for first time Universal Credit claimants in England, Wales and Scotland.

This is an exciting opportunity to help us meet increasing demand for our advice and Help to Claim services in these challenging times.

Our Adviceline telephone advisers are often the first point of contact with the public. Their role is to assess a client's needs and decide the best next step to help resolve the issue.

Advice and information will be given over the phone, in addition to self-help materials designed, to empower clients to help themselves.

This service is delivered from 9am to 5pm, Monday to Friday.

Our Help To Claim advisers help claimants with their initial Universal Credit claim, up to the point where they receive their first full payment.

This service is delivered from 8am to 6pm, Monday to Friday.

What we are looking for:

We are looking for positive, committed people who enjoy helping members of the public using a multitude of accessible channels such as phone, webchat, video etc.

This is an ideal opportunity for ambitious individuals, with outstanding telephone customer service skills, to join us and develop a rewarding career.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.