Customer Service Advisor - Birmingham, United Kingdom - IQ Talent Solutions

IQ Talent Solutions
IQ Talent Solutions
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

InterQuest are proud to be working with one of our most prestigious clients who are an industry leader in the Banking sector, supporting them with the recruitment of a Customer Service Advisor to join their team in Birmingham.

This role offers hybrid working,up to £22,534 base salary, discretionary bonus, company benefits and a career pathway to a role earning up to £27,000.


As a Customer Service Advisor, you will join a team who are obsessed with and are committed to delivering a best-in-class customer experience.


What is expected of the Customer Service Advisor?

  • Understanding and identifying customer needs to tailor solutions, whilst ensuring the right outcome for the customer and the bank at the first point of contact
  • Understanding and listening to customer concerns and correctly identifying customer complaints to resolve first time, ensuring complaint escalation where appropriate
  • Using internal systems to ensure that a customer's records are accurately maintained and are up to date

What we look for in a Customer Service Advisor?

  • Customer service experience with demonstrable solid listening skills
  • A team player who can confidently interact with others but who is also able to work independently

What the Customer Service Advisor will receive?

  • Up to £22,53
  • Discretionary bonus
  • Career pathway to a role earning up to £27,000
  • Hybrid working
  • Performance related Incentive scheme enrolment on completion of probation up to £1,800 annually
  • 30 days paid holiday plus bank holidays
  • 8% Pension employer contribution
  • Private Healthcare
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