Abc Ivf Patient Liaison Assistant - London, United Kingdom - CREATE Fertility

CREATE Fertility

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT US

ABC IVF and Create Fertility is one of the leading IVF and fertility treatment providers with centres across the UK.

We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs.

Our treatments are gentler, safer and more affordable than other clinics and we continue to invest in new innovation.

We are led by world-leading Professors, including Professor Dr Geeta Nargund, our Medical Director and one of the nation's leading fertility specialists.

We are looking for a dynamic Patient Coordinator for our sister provider abc ivf, to join the friendly team in our St Pauls London clinic.

ROLE PURPOSE

The key responsibilities are as follows:

Ensuring all patients are managed effectively through the Create patient journey and that all activities are carried out in accordance with HFEA requirements
Provide high quality, polite, caring and informed response to patients queries in person, by telephone or electronically to enable them to be directed to our most appropriate service in a safe, appropriate and clinically prioritised manner
Administer all aspects of patient care including covering front reception, making appointments, responding to queries, supporting clinical referrals and the administration of prescriptions
Support efficient and timely administration of all aspects of the practice such as invoice and billing, scanning and document management and new patient registration requirements.
Work as part of a team to ensure our services welcome and are responsive to patient feedback and find ways to continuously improve and streamline our ways of working as IT, communication and clinical practices develop
Ensuring that the service provides excellent patient experience with early intervention when issues occur

EDUCATION AND EXPERIENCE

Strong empathetic skills are essential.
Experience of working within a target driven and fast paced environment.
A positive 'can do' attitude that can handle change and challenge.
Drive, determination and ability to overcome ambiguity
Excellent organisational and communication skills
Experience of CQC policies and procedures is a distinct advantage.
Genuine desire to help patients and make a difference to people's lives

ABC IVF and Create Fertility is an Equal Opportunities Employer

BENEFITS

25 days holiday plus a day off on your birthday, increasing annual leave for every full year worked up to 30 days (includes birthday)
Perkbox (employee platform discounts in shops, cinemas, free mobile insurance etc.)
Pension Scheme
Cycle to work Scheme
Private healthcare
Life insurance (4 times your salary)
Season ticket loan
Discounted IVF treatment (after 2 years' service)