Credit Controller - Belfast, United Kingdom - Power NI
Description
Location
Newforge Lane, Belfast
The entrance to Newforge Lane lies off the Malone Road and is well-served by bus Metro Service 8.
Contract Permanent
Working Hours 37 hours Monday to Friday
Bonus Up to 10% of annual salary
Hybrid Working 2 days working from the office and 3 days working from home
At Energia Group, energy moves us to be a positive force for change within the energy industry and society at large.
Through our two brands, Energia and Power NI, we deliver energy solutions and innovative technologies to homes and businesses across Ireland - driving our country's renewable energy future forward.
We are on the lookout for people who want to transform their ambition into impact and channel their energy into making a positive difference.
About the role
We have exciting opportunities for skilled specialists to join our award-winning team.
You will be proactively engaging with domestic customers who are having difficulties paying their energy bills via Inbound and Outbound calls.
About you
- A minimum of 1+ years Credit Collections experience working directly with customers in a fast paced / target driven environment.
- Strong resilience and adaptability.
- Strong communication skills.
- Strong negotiation skills.
- Proficient in use of Microsoft Outlook, Teams and can manage multichannel communications.
What We Offer
- Competitive salary + Up to 10% annual Bonus
- Annual Cost of Living Review
- 23/25 days Holiday Allowance + 11 stats and opportunity to buy more
- Career Progression and Development
- Almost 100% of our promotions are from within the organisation
- Internal L&D courses, mentoring, external networking and yearround learning
- Enhanced Maternity and Paternity Pay
- Family Friendly Policies
- Health Care
- Sick Pay
- Award Winning Wellbeing Programme
- Wellbeing Fund to be used towards anything that energises you from Gym equipment or membership to Reflexology
- Sports Club
- Social Club
- Laya Virtual Gym Membership
- Free Flu Jab
- Cycle to Work Scheme
- Volunteering days and more
Awards
- Best Corporate Wellbeing Programme
- Customer Experience Award
- Women in STEM
- Best Recruitment Campaign
- Special Award for CSR and Charitable Initiatives
- UK Utilities and Telecom Awards
- Best Storytelling Award
- Spider Awards
- Silver in Social Sustainability, Diversity and Inclusion initiative of the Year
- Greener Possibilities
Job Types:
Full-time, Permanent
Salary:
£24,000.00-£28,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free fitness classes
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Onsite parking
- Paid volunteer time
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Work Location:
In person
Reference ID:
ENE987379
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