Senior Service Advisor - Preston, United Kingdom - The Solution Auto

The Solution Auto
The Solution Auto
Verified Company
Preston, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Senior Service Advisor - Preston
Basic - 30k

OTE - 36k uncapped

Mon - Fri - 8.00am - 6.00pm

No Saturdays


The role:


  • Provide a knowledgeable, responsive, and efficient service
  • Manage and allocate Service Advisor workload day to day
  • Work closely with the Workshop Controller and ensure priority job cards are managed
  • Meet and greet customers, qualify work, and identify customer's additional needs at vehicle dropoff
  • Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
  • Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up
  • Facilitate the efficient operation of the aftersales department workshop, booking work accurately, gathering and sharing all relevant information with the team
  • Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
  • Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
  • Maintain knowledge of retention products and services upselling where appropriate
  • To discuss and upsell additional work to the customer, where appropriate
  • Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers
  • Minimum of 24 months experience working in a dealership as a Service Advisor with stepping up to lead a team
  • Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods
  • Results focused, you will be resilient and overcome obstacles to succeed
  • A good technical awareness or understanding of vehicles and components
  • Experience of upselling products or services
  • Must have a valid driving licence

Benefits:


  • Holidays that increase with length of service
  • Your Birthday off
  • Company Pension Scheme
  • Death in Service Benefit
  • Long service recognition
  • Discounts on products and services that extend to your family and friends
  • Cycle to work scheme
  • Employee recruitment referral payments
  • Employee assistance programme and counselling service
  • Occupational health services
  • Flexible working patterns
  • Car Benefit Scheme for employee or family
Please ensure your CV is up to date with relevant contact details including address.

We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.

Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.

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