Customer Service Apprentice - Newark-on-Trent, United Kingdom - VIA EAST MIDLANDS LIMITED

Description

• Manage all elements of your apprenticeship, (including tracking and achieving the 20% off the job element) in line with quality and timescale requirements to achieve the apprenticeship programme.
• To assist in ensuring a wide range of problems on the Highway are investigated and addressed through the relevant programmes and initiatives, customer service is achieved and the key performance indicators are met.
• Form constructive and collaborative relationships with internal and external stakeholders, encourage partnership working and promote Via and its highways services. With support, to use initiative and engineering judgement to overcome oftencomplex problems, including emergencies; where often there are no set procedures to follow to overcome potentially dangerous and hazardous situations on the highway
• Assist in the arranging of emergency responses on the highways to ensure the safety of the travelling public.
• Provide timely and informative responses in person or by other means of communication to both internal and external customers.
• To support in the development of new business opportunities for the Highway Management Team to grow the service and improve the financial standing of the business.
• Ensure that health and safety legislation, policy and best practice is fully complied with across the service and health and safety management across the company is supported.

• Monday to Friday

• Can you also confirm you are happy that this is an Apprenticeship for 1214 months, through SR Apprenticeships and will include Maths and English Functional Skills if you do not have valid exemptions?
• What interests you in this Apprenticeship and why have you applied?
• What do you know about the company?
• How long will the journey take to the place of work and how will you get there?
• What is your availability for an interview if you are shortlisted?
• What is your current notice period?