Customer Service - Irvine, United Kingdom - Andrew Wright Windows

Andrew Wright Windows

Verified Company

Irvine, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Guru Wanted Now
Join Our Team as a Customer Service Administrator

Are you passionate about delivering exceptional customer service and making a positive impact? Join our team as a Customer Service Administrator and contribute to our company's legacy of providing high-quality double-glazing and doors since 1937.

We are dedicated to making homes greener and more energy-efficient while upholding our core values of quality, integrity, and care.

The Position:
Customer Service Administrator

The Role

Handling incoming service calls, listening to customers' concerns, and providing appropriate solutions.
Coordinating and scheduling remedial work for doubleglazed windows and doors, ensuring timely completion and customer satisfaction.
Staying updated on ongoing projects, organising necessary materials, and booking fitters for second fixes. Completing signoffs and accurately inputting paperwork into the administrative database.
Sending cost estimates to clients for chargeable materials, following up on acceptance, and maintaining cost records in the administrative database.
Proactively ordering or sourcing required materials for service calls, ensuring efficient resolution for customers.
Maintaining and updating the engineers' diary for accurate scheduling and resource allocation.
Keeping clients informed of service call progress, providing updates, and maintaining clear and timely communication. Closing job files by sending completed service call paperwork.
Collaborating with the accounts department by providing completed paperwork and cost acceptances for invoicing purposes.

The Person

Prior experience in a customer service or administrative role is preferred.
Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
Great organisational skills with the ability to prioritise tasks and meet deadlines.
High attention to detail and accuracy in handling paperwork and documentation.
Proficiency in using computer systems and administrative software.
Ability to work independently as well as part of a team, collaborating effectively with colleagues and departments.

The Offer

Competitive basic salary
30 paid holidays per year [prorata]
Pension contributions
Staff discounts

We offer a competitive salary package, opportunities for career growth, and a supportive work environment where your contributions are valued.

Join us in making a difference in our customers' lives while upholding our commitment to quality, integrity, and care.

The Next Steps

To apply, please submit your CV and a cover letter and tell us why you are interested in joining our team.
We'll offer you a telephone interview if you've made it to the next stage. (If not, we'll let you know).
Once we've spoken, and if we think we're a fit for each other, we'll arrange an interview at our Irvine base.

Location:
Irvine, Ayrshire

Department:
Commercial Sales Team

Hours:
Part-time / Full-time

Salary:
Competitive, in line with experience

Telephone:

We appreciate your interest in joining our team.

Salary:
From £23,500.00 per year

Benefits: