Infrastructure Engineer - Manchester, United Kingdom - Resource Matters Ltd

Resource Matters Ltd

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client is an award winning, highly respected IFA who are continuing to grow. Due to their continued success they have an opportunity for an Infrastructure Engineer to join their team in Manchester

Job Purpose
To help maintain IT infrastructure, both on premise and cloud based.

Including support, design, management, implementation, and monitoring.

To provide an escalation point within the support function.

Assist in the design of new systems to support business projects

Job Context:

The role sits within the wider IT department in the Technical IT function, outside of the IT Service Desk and day to day support roles.

This role is responsible for the day-to-day management of all network, collaboration and cloud systems and to assist in the management of all the company's endpoint assets.

The role is not only re-active to incidents but is also very proactive in its development of all aspects of services, especially infrastructure, Networking and Microsoft cloud solutions.

The role holder reports into the Head of Systems and Security, who then reports into the Director of IT

Key Dimensions:

To support circa 600 UK based staff

Around 17 regional offices

Cloud delivered services (Microsoft Azure)

Virtualised server estate in Microsoft Azure <10 Servers

Microsoft 365 Solutions

Key Accountabilities:

Maintain, Improve and Implement services including but not limited to:

Networking incl, WAN, Wi-Fi and VPN solutions
Teams / telephony
Video conferencing solutions
Exchange Online

To help maintain core systems, including but not limited to:

Microsoft Windows Servers
Microsoft Azure / 365 Services
Microsoft Intune
Microsoft Sharepoint and Onedrive
Internal software support incl, Virtual Cabinet

To resolve incidents escalated by the Service desk and IT Technician within SLA

Training and mentoring the IT support team

Assist in the design of new services to deliver to the business.

Regular reporting for all systems, including network and service estates.

Assist with IT business continuity testing on a half yearly basis

To assist with the implementation of security controls when new and existing systems are reviewed

To ensure documentation is complete and updated when systems are implemented or updated

Knowledge, Skills and Experience:

IT support best practise knowledge

Technical skills to support current environment

Problem solving techniques and capabilities

Communication, interpersonal & organisational skills are essential

Technical understanding of all CDV supported services

Keeping up to date with technology undertaking training as necessary.

Organised and self-motivated

Knowledge/Experience of the following:
Microsoft Teams Calling

Microsoft Azure Services

Windows Server - all o/s

Veeam Backup software

zScaler ZIA and ZPA

Cisco/Meraki networking

Extensive Office365 and M365 knowledge

Microsoft Exchange server

**This is a fantastic opportunity to join a progressive organisation who support development and offer a comprehensive benefits and rewards package together with a competitive salary.