Technical Support Specialist - Woking, United Kingdom - Amack Ltd (Trading as Amack Consultants)

Amack Ltd (Trading as Amack Consultants)

Verified Company

Woking, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Technical Support Specialist

This role is full time 37.5 hours per week Monday to Friday - Office based with one day from home (Wednesday is work from home day)

Salary range:
£28k - 35k dependant on experience

A bit about us

Established in 2013, we are a focused consultancy group with across-the-board digital, tech, finance expertise working with international clients in the financial and payments sector.

Come and join an exciting team with a strong life/work balance that appreciates family first.

Our fantastic team is a happy and productive one and we continue to grow at great pace thanks to a very strong, well established client base.

We are passionate about providing a first class service with personality

We are seeking a helpful a knowledgeable Technical Support Specialist that has energy, is structured, and has a solid understanding of PHP.

Previous technical support experience, preferably supporting an API will be an advantage.

Someone who likes being part of a fast paced, collaborative team environment. You'll need to be a strong communicator, able to liaise with technical & non-technical stakeholders across the business.

You'll spend your time

Building out and maintaining our existing projects
Troubleshooting, reproducing issues and factfinding, prior to answering tickets via Zendesk
Creating and maintaining Zendesk automations, triggers and business rules
Understanding company products in order to provide a high level of support
Undertaking general project work as and when required
Working as part of a team on product design
Following internal processes and best practices
Promoting knowledge sharing across the team and company
Participating in web calls when required by clients
Creating and maintaining technical documentation (best practices, FAQs, etc.)
You have previous technical support experience, preferably supporting an API
Knowledge of PHP
Understanding of web services and API integration is an advantage
Able to work to project timeframes
Enjoy a fastpaced environment
Excellent communication and timemanagement skills
Able to respond promptly to requests from management.
Able to provide constant updates and inform of any problems or queries immediately
You are highly motivated; cando attitude with the willingness to continually update knowledge and skillset
Must be able to work as part of a team, as well as individually as and when required

Our values

Human - Results Orientated - Honesty - Impact - Simplicity & Transparency - Professional & Quality

Salary:
£28,000.00-£35,000.00 per year

Benefits: