Generalist Advice - London, United Kingdom - Citizens Advice

Citizens Advice

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Generalist Advice & Enquiryline Supervisor

Location:

London - Lewisham

Closing date: 31 July 2023

Role details:

Job title:
Generalist Advice & Enquiryline Supervisor

Location:

London - Lewisham

Salary:

£34,000 - £36,000 per annum depending on experience

Salary pro rata:
No

London allowance:
No

Hours per week:
35

To take the main role in completing quality of advice compliance, checks and providing support and supervision tasks for the advice service.
Quality Compliance Monitor the case records / telephone calls of designated staff to meet the stipulated standard and service level agreement.
Supervising and Support cover
Manage the practicalities of telephone assessment and advice helpline and drop in assessment and digital support sessions and ensure adequate staffing and resources as required.
Keep technical knowledge up to date and provide appropriate level of support and supervision to individual workers depending on their level of competence as required

Person specification Essential criteria

Citizens Advice generalist adviser certificate or equivalent and at least 2 years postcertificate experience of providing advice and managing an advice caseload
Experience as an Advice Session Supervisor.
Ability to communicate effectively verbally and in writing, conduct research and analyse and interpret complex information to produce and present reports clearly.

Desirable criteria

Experience of undertaking casework auditing to Citizens Advice quality standards.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.