Team Member - Crawley, United Kingdom - BURGER KING

BURGER KING

Verified Company

Crawley, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Summary of Role:

Serve customers politely and efficiently
Prepare food products to the correct specification
Ensure dining areas, kitchen and equipment are clean and tidy

Operational Standards

Able to work on all workstations as required including

Broiler / Steamer

Hamburger Board

Whopper Board

Speciality Sandwich Board

Fry Station

Drinks Station

Front Counter

Dining Area

Drive Thru (if applicable)

Prepare all products to the correct standards
Make sure all surfaces, equipment and utensils are cleaned and sanitized before, during and after use
Carry out cleaning of kitchen and dining areas.
Comply with all legal and company standards with regard to Health and Safety, fire safety, security and hygiene
Report all hazards and/or concerns immediately to the manager on duty

Business Planning & Financial Control

Ensure that products are made up and served using only the specified amounts of ingredients to assist with the control of stock costs
Keep all stock is kept in hygienic conditions and rotated to reduce the amount of waste
Follow the stock level system correctly to ensure correct availability with minimum wastage

Customer Service

Serve all customers efficiently and in a friendly manner, ensuring that food is hot, served quickly and neatly presented.
Provide all customers with accurate orders, including condiments as required for their meal
Keep the Dining Area free from litter and clean all surfaces regularly
Answer customer queries or promptly direct customer complaints to the manager
Recognise and act on individual customer needs e.g. parents with children, elderly and disabled customers

Personal Standards

Arrive on time to start work
Comply with company uniform and appearance standards
Maintain a high standard of personal hygiene
Comply with company policies as outlined in the staff handbook

Sales Building

Use 'selling up' techniques on front counter (& Drive Thru' if applicable), e.g. Meals, Go Large, Side Orders
Advise customers of menu items and promotion offers
Encourage repeat business through courteous service and high standards of quality and cleanliness

Key Business Relationships within the Restaurant