Quality, Marketing and Communications Assistant - Aberystwyth, United Kingdom - Aberystwyth University

Aberystwyth University
Aberystwyth University
Verified Company
Aberystwyth, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description
Faculty/Department

  • Information Services
  • Salary Scale
- £25,285 - £28,131 per annum (pro rata)

  • Contract Type
  • Fixed Term
  • Duration
  • 31/12/202 Fulltime / Parttime
  • Part-Time
  • Weekly Hours
  • 23.7 Employment Visa
  • Nonsponsorable
  • Posted Date
  • 07/03/202 Closing Date
  • 02/05/202 Ref No
  • 4920
The role
What you'll do
Who you are - Qualifications, Experience, Knowledge, and Skills required:
How to apply


Benefits:


Employment Visa:

The role


The Quality, Marketing, Communications team within Information Services:

  • Manage timely and informative day-to-day communications to users on behalf of all aspects of Information Services, both in Welsh and English;
  • Communicates and markets proactive and reactive service changes and news;
  • Provide improved awareness and understanding of users through embedded user experience, and creates reports based on evidence with recommendations for shortterm and mediumterm changes to business.
  • Respond to suggestions and feedback, developing action plans to deliver relevant changes;
  • Lead on measures to provide service excellence including KPIs, Service Standards and Customer Service Excellence accreditation
  • Develop Information Services communications with students by analysing social media engagement and learning of best practice in other institutions and developing an action plan for future communications.
  • Liaise with colleagues across Information Services to develop better userled services and facilities.

The Academic Engagement team:


  • Manage Information Services relationships with academic departments and Institutes through proactive engagement;
  • Works with academic departments and others to identify information resources and services and ensure their optimum use in support of AU's learning, teaching and research strategy through information literacy embedded in the curriculum and library & IT induction for new students;
  • Manage the Aspire reading list service;
  • Provide library and information support specifically directed to research staff, postdoctoral and postgraduate research students.
  • Deliver teaching materials to students and staff on use of library resources, and information and digital literacy.
Appointments are normally made within - 8 weeks of the closing date.

What you'll do


Communication

  • Explain procedures to those that may not be familiar with the University including providing informational library tours for new students at induction time and prospective students at open/visiting days.
  • Develop and manage an annual IS communications plan, liaising with other IS teams as appropriate and ensuring IS News items are timely and appropriate.
  • Plan and create text, videos, tutorials and other material for publication on web, social media and in print, providing our users with information on our facilities and services, and explanations on how to use them.
  • Organise translations, printing materials, collecting statistics, supporting meetings.
  • Create online and physical displays to promote the library resources and services, and to celebrate events such as Black History Month and St David's Day.
  • Plan and create Library Action Plans which will provide information to AU faculties on services and developments across the library service, making decisions on the best way to visually convey complex information via charts, graphs, etc.
  • Deliver presentations and briefings to users and colleagues.

Team work and motivation

  • Play an active role in the team and project meetings, contributing to discussions and supporting other team/project group members.
  • Work cooperatively with colleagues across Information Services communicating progress and outcomes.
  • Work cooperatively with colleagues across IS to respond to student enquiries and resolve problems, drawing on each other's skills and experience.
  • Manage small projects eg planning improvements to IS social media presence, improving library webpages.

Liaison and Networking

  • Participate in external formal networks, committees or working groups eg WHELF UX and Discovery Group.
  • Produce library action plans to senior stakeholders to provide evidence of the value of the library service.
  • Create links with members of all teams in Information Service in order to liaise on providing responses to, and to resolve issues raised by user feedback.

Service Delivery

  • With the team, deliver mechanisms through which the effectiveness of Information Services are monitored, evaluated and reviewed, including through effective use of quantitative and qualitative data on usage and user feedback, including IS User Survey, IS Suggestions Harvest, IS Focus Groups, IS Sample Weeks, online and face to face feedback mechanisms, onetoone interviews.
  • Communicate enhancement/action plans from suggestions harvest, sample weeks, feedback, user survey data and isfocus groups.
  • Work with large amounts of both quantitative and qualitative data, som
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