Front Office Assistant - Bristol, United Kingdom - Quarter

Quarter
Quarter
Verified Company
Bristol, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
We are looking for a diligent and enthusiastic
Front Office Assistant (full time) within
Quarter Short Lets.

Working with the team at our Head Office in Clifton, our ideal applicant will be proactive, organised and have great people skills.

This is a friendly and fun team who operate at a high level - we're looking for someone who can fit in from the first day and help us move this department forwards If you are looking for some office-based, reception / customer service-type work, this is the role for you


How Quarter Short Lets operates:


Quarter Short Lets is part of Quarter an established, independent community of hospitality businesses that has been satisfying guests for over 60 years Quarter Short Lets is comprised of two brands: Clifton Short Lets and Air360.

The Clifton Short Lets department runs short-term letting in our shared houses in Clifton, and Air360 manages bookings and housekeeping for short-term holiday and corporate lets across Bristol.


What the Front Office Assistant role entails:
Reporting to the Assistant Manager, our Front Office Assistant will be involved in the following:

  • Maintaining and improving the units reputation as a premier short lets and rental provider
  • Conducting property viewings, selling rooms and making reservations in properties for Clifton Short Lets and Air360 managed properties
  • Issuing new guests with all relevant paperwork
  • Liaising with Air360 property owner enquiries alongside and in the absence of the Account Executive
  • New property onboarding admin: compiling guest handbooks, cleaning checklists, updating internal information sources
  • Organising and conducting check ins and check outs according to company procedure
  • Taking payments according to company procedure
  • Responding to guest enquiries and complaints according to company procedures
  • Maintaining and updating web distribution channels regarding room sales
  • Responsible for all keys, ensuring the monitoring of who is in possession of the keys and making sure we always have a spare key for each room/property
  • Resolving maintenance issues reported by guests and housekeeping by liaising with property owners and the Property Development team
  • Working to a rota that includes working one weekend in three (on weeks that the weekend is worked, two midweek days off will be given)
  • This role works to shifts of either 8am 4pm, 9am 5pm or 11am 7pm
While this role is office based, it is also customer facing. The successful applicant will have excellent customer service skills and, ideally, some experience in the hospitality sector. The ability to multi-task and prioritise is very important, as well as being able to work well under pressure.

We are looking for a reliable, organised person who shows initiative.


What can we offer you?

  • Full training on our property management system, Eviivo
  • Salary package of £21,480 per annum, comprisign a basic salary of £20,280 per annum plus a bonus of £1,200 per annum (OTE) that kicks in on completion of training (4 weeks). The salary is due for review and will increase in April 202
  • Additional monthly training and ongoing development
  • Excellent progression within the department and company
  • 20% company discounts in our restaurants and friends and family discounts in Quarter's hotel venues
  • Regular company socials and great company benefits

Application process:


The interview process:

MP
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