Employee Relations Advisor - London, United Kingdom - Entain

Entain

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector.

With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.

We have an exciting opportunity for an Employee Relations Advisor to join our growing team in Stratford.

It is the perfect role for someone looking to grow their ER knowledge within a fast paced and complex environment.

This role is the perfect springboard to other HR opportunities within our business.

The team provides vital support to the 20,000 strong retail estate, offering advice and guidance on all employee relation queries.

Key responsibilities will include:

Managing all medium and high risk ER cases to resolution. This will include drafting all correspondence relating to the case, providing telephone advice throughout the process and, with the support of the Coordinator, completing all associated administration.
Delivering effective coaching and development to line managers resulting in a positive impact on business performance and preventing a reoccurrence of issues.
Ensuring the HR systems, case management tools and employee files are accurate, up to date and reflect advice given, action taken and that the paperwork has been sent in a timely manner eg invite, outcome, appeals.
Supporting ER Coordinators, and the wider HR team, with all escalated matters to help determine the best course of action, ensuring that highrisk cases are quickly identified and escalated to the Senior ER Advisor.
Addressing issues of line manager noncompliance in relation to HR policy, process, procedure and employment law.
Managing longterm absence cases including the preparation and production of MI reports and making meaningful interventions to ensure all cases are dealt with in a reasonable and timely manner.
Preparation and presentation of monthly reports on volumes, trends. Identifying opportunities, and putting forward recommendations, for continuous improvement eg to existing policies, processes, procedures and line manager training.
Identifying skills/knowledge gaps and support in the delivery of interventions, such as workshops and coaching

What you will need for this role

Experience of working in a high volume ER or HR Advisory role.
Up to date employment law and best practice HR knowledge.
Ability to understand, interpret HR policies, processes and procedures and use these to advise line managers when dealing with complex ER cases.
Clear, articulate and concise communication skills both verbal and written.
Good listening skills and questioning techniques.
Experienced in delivering coaching, training and development interventions to raise Line manager capability.
Competent use of working with a case management system.
Experience of working within a customer focused function within a large, retail based, company.

About The Company:

We're Entain.

Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team.

When we win, we win together.

Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives.

We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.

We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.

Our diverse internal networks provide the support for you to express your views and make a positive difference.

Wellbeing at Entain
We want our employees to feel healthy and supported at home and at work.

That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.