Home Services Supporter - Fareham, United Kingdom - Age UK Portsmouth

Age UK Portsmouth

Verified Company

Fareham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Age UK Portsmouth's Help Around The Home service provides practical help and support to hundreds of older people across the South East Hampshire area and we are looking to grow our team

We have working hours available across the whole of South East Hampshire.

Function of the Post:

Home Services Supporters (HSS) are expected to work as part of the charities Home Services provision undertaking regular and on-going practical help, companionship and assistance with everyday living around home and out in the communities of Portsmouth, Waterlooville, Havant and the surrounding areas.

A zero-hour contract is used for this role.

Service support is prioritised via an assessment process carried out by the Home Services office-based team to ensure that local older and/or disabled peoples' needs are supported sympathetically and enthusiastically.

The purpose of the HATH service is to safeguard and promote the interests of older people and/or their carers by providing practical services and support to enable individuals to lead an independent lifestyle at home and within the community.

Our service is a reliable, high quality source of one-to-one support for older people, giving them the opportunity to remain independent in their own homes, socialise and enjoy later life.

This role does not include Personal Care.

Principal Accountabilities:

To carry out allocated tasks within the agreed timescales meeting the high standards required by AUKP
To keep accurate records of all jobs completed including problems encountered, travel time, mileage and service usersigned receipts of all financial transactions for example, invoice payments, shopping, utility bill payments etc. Submitting this information to the Home Services office on a regular basis. This list is not exhaustive
To immediately report hazards, faulty equipment and any incidents to the Home Services office in accordance with the AUKP's Home Services Induction, Lone Worker Policy and Health and Safety Policy
Accept workload allocation from Home Services office, ensuring that clients feel supported and confident about rebooking for additional services as required
To personally deliver weekly timesheet and client payments to The Bradbury Centre, 1618 Kingston Road, PO1 5RZ every Thursday during opening hours
To adhere to confidentiality and General Data Protections Regulations (GDPR) at all times including the secure storage of client details
To attend and receive AUKP staff meetings, support, supervision, induction and training courses as required
To carry out the agreed tasks appropriate to each client upon instruction, which might include a range of responsibilities such as household chores, pension/prescription collection, shopping (accompanied and unaccompanied), accompanied appointments, assistance with correspondence and companionship including supporting clients to attend/participate in social activities. This list is not exhaustive
To undertake additional tasks such as Deep Cleans when requested providing they fall within the guidelines of the service and can be completed within the agreed time allocation informing the Home Services office if additional support is required.
Report concerns and complaints from service users, implementing AUKP's Complaints Procedure when necessary
To actively distribute Age UK Portsmouth literature and refer clients to other Age UK Portsmouth services and activities as appropriate
To develop a rapport and understanding with the individual to ensure they feel safe and are supported in a way that meets their needs and aspirations
To contribute to the monitoring of wellbeing and safeguarding of clients during the time they are receiving the service and to inform the Home Services office of any changes