Product Support Representative - London, United Kingdom - FIS Global

FIS Global

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position Type:

Full time

Type Of Hire:

Experienced (relevant combo of work and education)

Education Desired:

Bachelor of Commerce/Business

Travel Percentage:

0%

About the team

The Adaptiv CX team supports the Adaptiv solution for a global client base and handles all client interactions with regards to the support of the product.

The team investigates and troubleshoots issues which impact customers, and also identifies and validates bugs in the software.

What you will be doing
Interacting daily with clients to address their questions and responding to production incidents. Performing functional investigations and communicating back the results of the investigation to the client. Leading meetings with clients.

Provides indepth product support to FIS clients by resolving incoming inquiries.
Uses interpersonal skills and product knowledge to respond to daily Clientfacing activities.
Resolves customer concerns raised for their software solutions which may be hosted by the client or by FIS.
Recreates client issues in test environment
Must be flexible to work rotating shift hours (7am 4pm, 10am 7pm). Additional paid shifts may be available on weekends/holidays.
Documents client information and recurring technical issues to support product quality programs and product development

What you bring

Knowledge of the business goals, objectives, and business operations for the appropriate FIS organization
Bachelor's degree in Computer Science, Math, Physics, or Engineering
24 years of work experience
Interest in financial risk is a plus.
Knowledge of SQL desired. Experience in programming languages like C# and Delphi a plus
Strong analytical skills
Knowledge in programming, business analysis or implementation of software products a plus
Organizational and time management skills required
Selfstarter with proven ability to work independently

What we offer you

A competitive salary and benefits
A variety of career development tools, resources, and opportunities
Paid time off to support charities to give back to your community
A fantastic range of benefits designed to help support your lifestyle and wellbeing

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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