Technical Support Manager - Billingshurst, United Kingdom - Operations Resources

Operations Resources
Operations Resources
Verified Company
Billingshurst, United Kingdom

2 days ago

Tom O´Connor

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Tom O´Connor

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Description

Technical Support Manager / IT Manager - Network Infrastructure Installations


Looking for an experienced Technical Manager to be responsible for leading a helpdesk team of 4, and 3 Field Service Engineers, who providing remote and on site technical support, on network systems on their clients sites.

The company provide Networked IT, AV and IPTV solutions to mostly corporate hospitality environments (hotels).


The role requires you to be a level of escalation on service calls to the helpdesk team, applicants therefore need to have come from a technically hands on (ideally 3rd Line) Infrastructure Support / Networking background.


Must be aware of:
network routing / switching configuration, management, firewalls etc.

You will work closely with the projects team on their programme of works supporting their installations.


This role will have 7 direct reports, 4 in the office and 3 Field Engineers + a number of subcontractor relationships.


Salary is negotiable depending on experience, likely to be in the region of £45K - £50K basic + £4800 car allowance.


Standard hours are Mon - Friday 08:30 - 17:30 (potential for on call if desired, currently covered within the team).

The office is located in Billingshurst, a car driver is preferred.
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