Repairs Helpdesk Operative - London, United Kingdom - Fox Morris Group

Fox Morris Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fox Morris Group are currently working to recruit a
Helpdesk Operative. This is a
full-time role, on a
3-6 month+ contract.

Rate:
£15.92-£18.00+ per hour (negotiable dependant on experience)

Hours:36 per week

Good working knowledge of the repairs process in particular the sequence of work and time taken to complete repairs tasks,
Experience of allocating works to trade staff in a highvolume responsive repairs environment
,:
Experience of collating and inputting high volumes of information accurately,
Good understanding of asset or facilities management (CAFM) databases and systems.

Role responsibilities include

Enter data onto the helpdesk system accurately with the required detail,
Coordinate works with customer and resource effectively ensuring all parties are kept informed of attendance times,
Track and monitor the progress of works, ensuring that service level agreements (SLA's) are adhered to by resources, that the customer is kept informed of progress at all times and that the system is kept updated in 'real' time from start through to completion.

If you feel you'd be a good fit for this role but are unsure about the rate, hours or have any questions please still feel free to send us your CV.

We're regularly looking for people across the UK for similar roles and would love to chat with you about your employment situation.

Job Types:
Full-time, Temporary contract

Contract length: 3-6 months

Salary:
£15.92-£18.80 per hour

Ability to commute/relocate: