Coordinator - Marylebone, United Kingdom - PMA LTD

PMA LTD

Verified Company

Marylebone, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Care Coordinator

Salary:
£26,000 per annum

Hours:40 hours per week

Responsible to:
Senior Care Coordinator

Location:

Marylebone, _Please note:_ some travel may be required across the PCNs (Regent Health, West End & Marylebone, St John's Wood & Maida Vale and South Westminster).

JOB ROLE

Care Coordinators play an important role within a PCN to proactively work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

Care Coordinators will be based within our Single Point of Access (SPA) and the unique opportunity work across our services on a rotational basis.

Our SPA covers the e-Hub, Secondary Care Referrals, Community Dermatology and Enhanced Cardiology Services. We provide a high quality service to all our patients and practices and believe in exceptional patient care. There will be innovative and exciting services launching which will change the way we provide services to our patients.

An example of this is the Virtual Group Consultation (VGC) which will support diabetic patients with managing their conditions through peer support.

This role will play a central role on the delivery of such services.

KEY TASKS AND RESPONSIBILITIES

Provide secondary care referral management and appointment booking for practices signed up to the service.
Develop and maintain a knowledge of service pathways and criteria.
Enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals and interventions.
Provide admin support for incoming eConsults
Manage relevant admin related eConsults, including contacting the patientTo redirected other eConsults to the relevant team
Enable the impact of the service to be assessed and to inform the improvement of other the services by keeping accurate electronic records
Reviewing and processing referrals received from GP Practices
Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
Ensure sufficient phone cover is available for all services and also monitor service inboxes during core office hours, responding to any queries professionally providing helpful information
Booking of appointments for appropriate referrals
Dealing appropriately with any booking or change request calls (or other correspondence),
Reviewing and processing eConsults received across a number of GP Practices
Actively call patients to resolve relevant admin requests
Redirect eConsults to relevant team (registered practice, Clinical Pharmacist, etc.)
Take part in Central London Healthcare CIC events and activities where applicable, and in consultation with their line manager.

PERSON SPECIFICATION

Skills and Knowledge
Excellent communication skills, both verbal and written
Numerate and literate, able to supply reports as required.
Has, or can show capacity to develop, a good knowledge of primary care and local services
Knowledge of personalisation and public health agendas, including the Digital First Primary Care programme

Experience

At least 1 years' experience of working in a customer service orientated environment
Experience of working in Primary Care
Desirable: SystmOne skills

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A Full Job and Person specification available on request_

We reserve the right to close the vacancy at any time during the recruitment process

Job Types:
Full-time, Permanent

Salary:
£26,000.00 per year

Benefits: