Customer Service Executive - Bradford, United Kingdom - Xcel Recruitment

Xcel Recruitment
Xcel Recruitment
Verified Company
Bradford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Ref:
GH-1931

Location Bradford


Salary:
Negotiable


It's a newly created role in their sea freight department with a focus on building customer relationships and managing customer communication.


  • Manage and update the portal along with any customer reports
  • Tracking vessels and updating multifreight, keeping customers up to date with any changes
  • Manage Demurrage and Detention keeping customers informed
  • Manage job costings ensuring the correct rates are applied and new rate cards are issued as the rates change
  • Weekly customer calls checking on any upcoming bookings, unresolved issues or queries keeping their finger on the pulse of the customer base updating the one liner report
  • Looking for opportunities to grow the existing customer base
More jobs from Xcel Recruitment
See all jobs of Xcel Recruitment