Helpdesk Operative - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview

In your new role as a Helpdesk Operative you will manage requests coming through to the helpdesk, ensuring that these are all dealt with within target times.

You will answer calls within an agreed number of rings, raise tasks and log information onto the database, as well as assign relevant employees to each request.

You will produce reports as required and support departmental colleagues, ensuring that they are well informed. You will interact with operational staff across the account from different departments. You will be using multiple communication tools such as phones, radio's and bleeps.

The helpdesk is a fast paced environment and you will be fully engaged and monitoring the screens whilst managing expectations of our service users.

What we are looking for
In order to be successful in this role you should have experience within a similar role. You will have good working knowledge of Microsoft packages and PC's, with excellent written and verbal communication.

You will also have a positive can-do attitude with the ability to work well under pressure to ensure deadlines and targets are met.

Use of multiple systems including CAFM systems is essential in addition to working in fast paced environments, quick usage of PC, fast typing skills, good memory and attention to detail.

Working across a healthcare account requires quick reaction and action taken to ensure the hospital flow is not hindered. Previous Helpdesk working experience is essential and ability to communicate with members across multiple levels.