Customer Experience Coordinator - Preston, United Kingdom - VolkerStevin Ltd

Description

As part of the customer experience team you will have demonstrable experience in the delivery of communications and engagement in a public setting.

Working closely with colleagues, you will support with all aspects of the scheme, engaging with key communities and stakeholders, and dealing with events.

You will be confident to lead public meetings and in dealing with challenging situations as they arise. You will support proactive communications work that influences policies, plans and decisions of key local stakeholders.

You will support the project team and work closely with internal teams to maintain and deliver a communication strategy, as well as supporting our partners both internally and externally.

Key responsibilities

• Attend prestart, project update meetings, business collaboration meetings providing input and support
• Establish through the client who are our key customers and stakeholders
• Contribute to the development and manage detailed communications plan; customer literature, on site set up, media
• Ensure site is set up in accordance with branding guidelines; improve perception of VolkerStevin/Client through on site customer communications and branding
• Ongoing proactive customer communication; face to face, letter, postal surveys, media
• Conduct regular during construction feedback to identify and resolve current concerns/perception and drive future improvements
• Resolve & manage all unwanted contacts/complaints in a professional manner and to agreed SLA's
• Celebrate Success share good news stories within VolkerStevin and the Client
• Establish and develop effective stakeholder relationships both internally and externally
• Ensure the Project Team register with Considerate Constructor and coordinate evidence for audits

Experience/skills required

You'll be able to demonstrate:

• Clear communication skills: able to produce high quality plain English letters, and engagement materials; be able to listen and negotiate; and show judgement and tact when dealing with challenging situations.
• Proven successes by building and coordinating relationships with internal and external customers and partners.
• Plan and execute successful events and manage our website
• Excellent organisational and time management skills
• Able to work effectively independently and as part of a team
• A positive, proactive, and hardworking attitude
• A clean driving license and willingness to travel are also essential

Job Types:
Full-time, Fixed term contract

Contract length: 24 months


Salary:
£25,000.00-£28,000.00 per year


Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Onsite parking
• Private medical insurance
• Referral programme

Schedule:

• Monday to Friday

COVID-19 considerations:
Voluntary face masks worn on sites and in the office. Limit on number of people in meeting rooms for social distancing. Sanitising station at each door. Cleaner in the office full-time to clean common areas and door handles.


Ability to commute/relocate:

• Preston: reliably commute or plan to relocate before starting work (preferred)

Education:

• A-Level or equivalent (preferred)

Experience:

Customer Experience Coordinator: 2 years (required)


Work Location:
One location


Reference ID:
CECKendal