Customer Services Officer - London, United Kingdom - Akton Recruitment
Description
Customer Services Officer
Southwark
£21 Per Hour
I am recruiting for a local authority who is looking for someone to work within the damp and mould and leaks from above call centres.
Job Role
To provide and promote a professional, high quality, customer focused service to all callers.
To process information in response to enquiries, concerns or requests for Council services.
To ensure that all enquiries are swiftly and comprehensively resolved at first point of contact.
To provide a service quality function, surveying customers for feedback.
Principal Accountabilities
To follow up with customers to check job completion and service quality, within agreed timescales.
To establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the Contact Centre's performance standards and the business objectives.
To be a team player in a customer focused team, contributing to meetings, team building and continuous improvement.
More jobs from Akton Recruitment
-
Housing Options Officer
Northampton, United Kingdom - 2 days ago
-
Accountancy Assistant
Liverpool, United Kingdom - 2 weeks ago
-
Business Support Officer
London, United Kingdom - 4 days ago
-
Neighbourhood Services Officer
London, United Kingdom - 3 weeks ago
-
Customer Services Contact Officer
London, United Kingdom - 2 weeks ago
-
Multi Skilled Operative
Islington, Norfolk, United Kingdom - 6 days ago