Customer Support Officer - Gateshead, United Kingdom - RCS RECRUITMENT LTD

RCS RECRUITMENT LTD
RCS RECRUITMENT LTD
Verified Company
Gateshead, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

You will play a key role in providing support to customers throughout the process of improvements to homes, schools and public buildings, developing positive working relationships with all stakeholders, whilst ensuring a consistently high level of customer satisfaction.


These posts will be until end of March 2024 initially, with the proposal to recruit to permanent posts in due course.

Main Responsibilities includes but not limited to:

  • Support in the delivery of programmes of improvements to housing, schools and public buildings, working between multiple sites and locations, ensuring the aims and objectives of the service are met.
  • Investigate complaints and decide on suitable redress, in line with the council's compensation policy.
  • Carry out satisfaction surveys with customers on completion of works and highlight any dissatisfaction with the service delivered.
  • Respond cooperatively to reasonable requests to undertake other responsibilities allocated which are appropriate to the grade of the post.
  • Administer the Decoration Allowance Scheme on completion of works to customers' homes and maintain accurate records of all checks done and allowances given.
  • Arrange any necessary support for vulnerable customers, ensuring work can be completed in line with the scheme programme timescales, whilst causing them minimum stress and inconvenience
  • Liaise closely with technical officers and site management staff, as well as other agencies and services, to ensure that the needs and requirements of customers are met, whilst having regard to financial constraints and timescales for delivery of work.

Qualification and Experience

  • 5 GCSEs, or equivalent, at Grade C or above (including Maths and English) or relevant demonstrable experience Full UK driving licence
  • Experience of working in a Customer Service environment and dealing with difficult situations.
  • Partnership working
  • Knowledge of Capital Improvement Programmes and the types of work delivered
  • Providing support to vulnerable customers
  • Experience of lone working and working on your own initiative as well as part of a team
  • Experience of effective problem solving

Salary:
£13.17 per hour


Schedule:

  • Monday to Friday

Work Location:
In person

Reference ID: 79158
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