Customer Support Specialist - Milton Keynes, United Kingdom - ABR Talent Limited

ABR Talent Limited

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a data savvy, creative thinking problem solver?

Do you love supporting customers and resolving issues?

How about joining a SaaS business looking to make our roads safer AND is recognised as a Top Technology place to work?

We're looking for a Customer Support Specialist

The Company:

An award winning and market leading data insight platform captures and aggregates multiple stream of data helping minimise risk, maximise compliance and generally make roads safer

With some recent acquisitions to bolster their service, they're on a real growth trajectory both sides of the Atlantic It's a great time to join

The Opportunity:

With a lobal team of 300, you will be joining the small, but tightly knit UK team. You, the Customer Support Specialist will be their premier support hire

Working closely with the Support Lead and the Director of Customer Ops, the Customer Support Specialist will be instrumental in ensuring that clients are setup currently, data flow is working as planned, and technical (often data related) queries or issues are diagnosed and managed through to resolution.

You'll be the contact for 1st and 2nd line client support tickets and also support the USA team as a 2nd line contact.

You'll manage expectations with external clients, work closely with internal teams and use your 'outside of the box' problem solving skills to identify and remedy support queries.

It's a business that is scaling so you'll have ample opportunity to support other area's develop yourself and as the business grows, so do your progression opportunities.

Skills & Experience Required:

Previous experience is a datacentric software support role.
Confident in their ability to interrogate data related queries then diagnose, managed and resolve them.
High attention to detail and problemsolving skills.
Able to work on your own initiative, but willing to ask questions where necessary.
Highenergy upbeat and with a strong customer facing approach.
Strong excel or database skills. Familiar with csv, XML and JSON.
Experience with telematics solutions is beneficial.
Experience working with API's or API creation software is beneficial.
SQL experience is beneficial.

The Benefits:

Salary up to £30,000 depending on experience
23 days holiday plus bank holidays.
5% pension contribution
Wellness and development budget and private healthcare
Free office lunches, twice a week
ABR Talent are a specialist recruitment partner supporting startup and scaleup SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch_

Salary:
£25,000.00-£30,000.00 per year

Schedule: