Complex File Handler - Bolton, United Kingdom - Keoghs

Keoghs

Verified Company

Bolton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our credit hire team is the largest and longest-established in the UK, with over 200 colleagues, and acting for more Insurers & Broker clients than any other, but we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence.

We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks.

We are looking for like-minded people who want to join us in this exciting and important work, and who want to develop their career with us.

You will predominately be handling your own case load of delegated authority claims which will include but not limited to credit hire cases, suspected credit hire fraud, liability investigations and bodily injury cases whilst assisting and helping to shape our best in class strategy for our insurer clients.

We are looking for all kinds of individuals that have a desire to progress and develop. Our promise back to you is to support you in reaching those career goals.

Many of our leadership team and technicians started their careers at Keoghs which underlines the development commitment to all our people.

Our culture is one of support, respect and recognition, so if you think you're a good fit then we'd love to hear from you.

This role offers an excellent opportunity to join a dynamic team dealing with delegated (DA) & non-delegated authority (NDA) claims.

These claims may consist of indemnity disputes and will vary in value up to £50,000.

The handler will be responsible for carrying extensive investigations in to the reasonableness of the claim being brought from a technical stand point.

Some cases may involve a Personal Injury element which will also be handled by the Complex Credit Hire File Handler.

Key Accountabilities

The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.

The main aspects of the role will involve:

Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
Develop and maintain client relationships, always keeping the client at the heart of every decision
Formulating an initial strategy for approval by Technical Supervisor.
Legal research
Undertaking telephone negotiations with third party Solicitors
Liaising with the insured and insurers where necessary
Ensuring 'actions' are carried out as per the task list within the Case Management System
Accurately recording time
Accurately completing the dispute resolution process
Processing bills
Ensuring all files are kept within ISO 9001 guidelines
To ensure compliance with the SRA Standards & Regulations
Adhere to the Keoghs Values
Ability to work in target driven environment

The role will also involve an understanding of the court process, to include:

Drafting defences
Completing allocation questionnaire's
Dealing with disclosure and exchange of evidence
Completing listing questionnaire's
Completing pretrial checklists
Instructing Counsel
Drafting CPR Part 18 questions
Drafting CPR Part 35 questions
Drafting Counter schedules

Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Bolton, Parklands Office. This role will be hybrid working with 1 day on the office and 4 days from home.

Experience, Skills and Qualifications

Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases.
Education at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
Ability to use own initiative
Ability to plan and prioritise workloads
Excellent listening and verbal communication skills
Good telephone negotiation skills
Ability to follow work processes and keep to Strategy
Ability to recognise when sensitivity and tact are required
Ability to make decisions
Ability to remain calm under pressure
Good IT skills including Word, Outlook, and experience of a Case Management System preferred
Adhere to the Keoghs Values

Desirable:

Experience of handling PI claims

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We are connected
We are Dynamic
We are Innovative
We succeed together

Contract Type