Team Supervisor - London, United Kingdom - The Crag Snacks & Coffee Company Ltd

The Crag Snacks & Coffee Company Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

Crag Snacks (The Crag Snacks & Coffee Company Ltd) is brand new cafe situated inside the Reach Climbing Wall in Woolwich.

Our goal is to serve high quality food and beverages to the climbers of The Reach Climbing Wall, local businesses and foot traffic from the Thames Pathway.

Our work environment includes:

Onthejob training
Free climbing at The Reach Climbing Wall

Job Title:
Team Supervisor

Job Summary:

We are looking for a highly motivated and experienced Cafe Supervisor to join our team at Crags Snacks (The Crag Snacks & Coffee Company Ltd), located inside The Reach Climbing Wall in Woolwich.

As a Cafe Supervisor, you will be responsible for overseeing the daily operations of the cafe, managing staff, and ensuring excellent customer service.

You will be expected to lead by example, and work collaboratively with team members to maintain a clean, organized, and visually appealing cafe environment.

The Team Supervisor is expected to maintain a high standard of all team member duties as described in the 'Job Descriptions for Team Members' as well as...

Key Responsibilities:

Oversee the daily operations of the cafe, including food preparation, customer service, and inventory management & social media posting.
Train and supervise cafe staff, ensuring they follow standard recipes and procedures, and provide excellent customer service
Ensure the cafe environment is clean, organized, and visually appealing at all times
Perform opening and closing duties as assigned, including setting up and breaking down equipment, cleaning and restocking supplies, and securing the premises
Manage the POS till system, handle financial transactions accurately and efficiently, and ensure cash management procedures are followed
Manage inventory levels, place orders, and receive deliveries in accordance with company policies and procedures
Work collaboratively with team members to ensure smooth operations and excellent customer experience
Address customer concerns and complaints with a positive attitude and effective communication
Maintain knowledge of menu items, ingredients, and promotions to answer customer questions and make recommendations
Participate in training and development opportunities as provided by the company

Qualifications and Skills:

Previous experience in a supervisory role within the food service industry
Excellent communication and interpersonal skills to provide great customer service and lead a team
Dedication to the highest standards of food hygiene and quality of food preparation
Ability to work independently and as part of a team
Strong attention to detail and ability to multitask in a fastpaced environment
Flexible schedule to work weekends and evenings as needed
Interest in climbing or other outdoor activities is a plus