Investigation Specialist - Birmingham, United Kingdom - RICS

RICS

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose

Reporting into a Regulatory Investigation Manager, as an Investigation Specialist you will analyse detailed information, identify and obtain evidence, including witness statements and conduct regulatory investigations to maintain public confidence in the regulatory process.

You will do this through excellent case management, careful and robust decision making, timely progression and delivery of high standards of customer service.

You will build relationships both internally and externally with members and stakeholders, and manage any investigations and potential disciplinary action in a transparent and accountable way in accordance with RICS Professional Standards, Rules of Conduct and Bye-Laws.

Key Achievements & Responsibilities

Key Responsibilities
You will prioritise and manage an investigation caseload and make sure cases are progressed and concluded in accordance with KPls, and high quality standards
You will analyse and investigate concerns about RICS regulated firms and members, and noncompliance issues including gathering and evaluating evidence, making casework decisions at the appropriate level of delegation.
You will produce first class written documentation, including drafting allegations, preparing bundles of evidence and reports for Head of Regulation,
You will make robust decisions in the public interest demonstrating sound judgment, a balanced and fair view, supported by reasoned arguments
You will communicate clearly advice and decisions to members, firms and the public as appropriate
You will provide information, help and advice to the public, members and regulated firms about Regulation to maintain public confidence in the profession and to assist with compliance, assurance, education and profession engagement

Experience Required

Experience/ Skills Required
Proven experience working within a regulatory environment and operational delivery in a regulatory or complaint handling environment
Strong experience in drafting documents to a highquality standard
Experience of influencing and constructively challenging internal and external stakeholders
The ability to contribute to team cohesion, engagement and collective responsibility and accountability
Excellent personal and written communication skills, with an ability to tailor messages for different audiences.
Commitment to delivering excellent customer service while dealing with sensitive and complex issues
Demonstrable track record of embracing feedback and changing and adapting behaviours and/or style to increase effectiveness

Additional Information