Service Lead Tenant Voice - St. Helens, United Kingdom - Torus

Torus

Verified Company

St. Helens, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Lead Tenant Voice

Location:
St Helens

Salary:
£41,846

The Vacancy
The Service Lead is a managerial post with responsibility for the dual functions of Tenant involvement and overseeing the management and improvement of complaint handling across the organisation and will work closely with other sections and departments withinthe business and external stakeholders including liaising with the Housing Ombudsman Service

This is an important role in which you will:

Oversee the complaints service, ensuring that customers can complain effectively, measuring the quality and timeliness of response in conjunction with Service Managers
To develop and maintain excellent working relationships with internal and external stakeholders, including the Housing Ombudsman Service and ensuring the requirements of the Complaint Handling Code are met.
To lead on tenant involvement ensuring the tenant voice is heard at all levels in the organisation and that customers are listened to, treated with respect, empowered to influence services and hold Torus to account.
To be successful in this role you will:
Have excellent written and oral communications skills including public speaking, report writing and presentation skills, conveying information in a coherent manner relevant to the audience
A highly visible and credible and leader, with the ability to inspire and motivate teams with an ability to gain trust and confidence of internal and external stakeholders and partners

What Can Torus Group Offer You
We offer a modern workplace that is challenging, supportive and gives you room to grow your skills - along with a package of benefits that shows how much we value your contribution and care about your wellbeing, such as:

25 days holiday rising to 30 plus bank holidays (pro rata)
Holiday purchase scheme
Company Pension Scheme
Company life assurance

About Torus Group - Torus Landlord

A growth and regeneration group with a strong social purpose, Torus works in partnership with Liverpool City Region and the North West to improve lives and create thriving, vibrant communities through support, investment, development and regeneration.

We own and manage around 40,000 homes in Warrington, St Helens, Liverpool and beyond, making Torus the region's largest affordable housing provider.

Profits generated by group members Torus Developments and HMS are reinvested into our charitable arm Torus Foundation, a community anchor institution, to fund projects that build social capital and fulfil our mission of 'growing stronger communities'.

Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team.

They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on makingsure we achieve our aims.

If you can share our way of working, you'll enjoy working with us.

PLEASE NOTE:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;