Senior Receptionist - Chelmsford, United Kingdom - Saxton 4x4

Saxton 4x4

Verified Company

Chelmsford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Receptionist

Role Description
This role is the first point of contact for all customers and visitors on site.

As well as greeting our visitors, you will carry out a variety of daily administrative and housekeeping tasks relating to ensuring our showroom is presented to the highest standard.

You will lead a team of receptionists, organising rota and shifts and ensuring that customers are looked after.

Duties

Lead the receptionist team;
Ensuring telephone calls are answered promptly and directed to the appropriate department;
Ensure the Reception desk is staffed at all times;
Greet visitors on arrival;
Assess when to engage with customers and when to leave them to their own devices;
Communicating clearly and effectively with all customers;
Talk to customers to build rapport and find out what assistance or information is required;
Guide visitors to the appropriate areas, offering refreshments and facilities;
Ensure the refreshment area is kept fully stocked at all times;
Contact relevant person and introduce them to the customer to help build rapport;
Undertaking clerical and administrative duties as and when required;
Manage and coordinate the physical showroom environment and ambience, e.g. music, video screen, teas and coffees and general tidiness;
Ensure all sales offices are kept tidy, stocked with the correct paperwork and fully functional at all times;
Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards to the appropriate person;
Any other reasonable duties as requested by management.

Responsibilities

Offer a firstclass customer experience;
Ensuring all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company;
Ensure the showroom is presentable at all times;
Ensuring the volume of calls coming in are handled in a timely manner;
Comply with company policies and procedures at all times;
Be able to work using own initiative, without supervision.

person specification

Previous administrative work desirable;
Previous management experience desirable;
Possess excellent communication skills with the ability to demonstrate a successful blend of confidence and assertiveness;
Be clearly spoken, warm, empathetic and friendly with an approachable and professional manner;
Able to use Microsoft Office packages to an expert level (Outlook, Word, Excel);

Job Type:
Full Time, Permanent

Salary:
£25,000 PA

Schedule:
Monday - Friday with Weekend Rota

Location:
Saxton 4x4, Westway, Chelmsford

Job Types:
Full-time, Permanent

Salary:
Up to £25,000.00 per year

Schedule: