Customer Service Advisor - Leicester, United Kingdom - Precision People

Precision People

Verified Company

Leicester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor (Engineering)

Location:
Based in Loughborough

Hours:
Full time, Monday-Friday

Salary:
£23,000-£25,000 depending on experience

The role:

Experience as a customer service advisor and or administrator whereby you assisted with incoming enquiries from customers
Mechanical Engineering knowledge or similar industry experience is desirable
Have strong communication skills both written and verbal
Have strong organisational skills and an ability to manage a busy work load effectively
Be a strong team player but also able to work independently
IT efficient, use of microsoft office and CRM systems will be a part of this role (training will be provided)

Key responsibilities:

Provide support to customers throughout the enquiry process from start to finish
Agree terms and procedures for repairs to customers
Resolve complaints whilst maintaining high customer service levels
Take on and manage your own caseload including admin tasks

The company:

This family run business was established in the 1960s and is a market leading distributor within the mechanical engineering sector.

Ever growing, the company offers great progression opportunities and prides themselves on the supportive working environment. The recently refurbished office provides a fresh and modern workplace. The service and sales management team bring an innovative and supportive approach to leadership.

As part of the service team you will receive 23 days annual leave entitlement plus bank holidays, onsite parking and overtime pay where necessary.

Job Types:
Full-time, Permanent

Salary:
£23,000.00-£25,000.00 per year

Schedule: