Technical Support Specialist - Milton Keynes, United Kingdom - Smartsourcing

Smartsourcing

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Service Desk Analyst / Team Lead - £280 p/d Outside IR3- 6 Months - Hybrid - Buckinghamshire

We are currently recruiting for a Senior Service Desk Analyst / Team Lead to join one of our
government clients for a
6 month contract.

They are offering
£280 per day outside IR35.

As the Senior Service Desk Analyst,
you will be leading the Service Desk Analysts for our client's Global Support Centre.

This role is
hybrid working - 3 weeks on-site, 1 week WFH.
Our client is based
near Milton Keynes:

- commutable from Northampton, East Midlands, Bedford, Luton or Central London.

This role is working in an Security Cleared environment.
A minimum of DV clearance is required for this role.

Experience Required:

Customer service management
User focus
Incident management
Operational management
Systems operations
Problem management
Line management
Analyse, interrogate and evaluate data
Experience of working within the Service Desk, Incident and Request Fulfilment process disciplines and good understanding of priority classifications and SLAs
Working knowledge of ServiceNow or other Service Management toolsets;
Experience of leading within the Service Desk
ITIL Intermediate Service Operations
SDI Service Desk Manager accreditation