Installation Supervisor - Swindon, United Kingdom - A & M INSULATIONS LTD

Description

Job Title:
Installation Supervisor


Responsible To:
Depot Manager


Based At:
Swindon Depot

The Role:
Working as part of a growing team you will be responsible for the operational aspects of the Depot.


Main Duties / Responsibilities:

• Manage and motivate staff, recruit, train and develop installation Technicians.
• Conducting technical training where appropriate.
• Ensuring that all Technicians fully comply with the company health and safety policy requirements and guidelines.
• The ordering, issuing and accounting of PPE.
• The ordering, receiving and accounting of insulation materials and associated items.
• Undertake visits/inspections to a percentage of customer dwellings to ascertain the quality and standards of installations.
• To report back to the Depot Manager of any surveying issues of surveys submitted by either internal GDA's or external agency sales organisations.
• Manage the fleet of installation and inspection vehicles ensuring they are serviced, MOT tested, maintained in a clean condition and repaired were appropriate.
• Complete driver licence checks with DVLA on a 3 monthly basis and maintain records.
• Ensure that all vehicles are fitted with vehicle tracking devices, vehicle safety cameras and complete regular audits to confirm they are working and being correctly used.
• Ensure Tachograph requirements are adhered to by drivers and charts maintained.
• Assist with customer complaints by undertaking site visits, liaising with the customer and reporting back to the Branch Manager of any findings and recommendations.
• Ensure that the daytoday responsibilities are completed by agreed deadlines.
• To carry out general administration duties, e.g. maintaining records and reports, filing, photocopying, etc.
• Complete daily records of Technicians times of departure, vehicle registrations, materials allocated in accordance with daily work sheets.
• Maintain a register of equipment held on each vehicle ensuring all items are duly signed for.
• Maintain a health & safety register and inspection record for equipment i.e. ladders, drills.
• Conduct technician induction training.
• Carry out Toolbox Talks where appropriate.
• Maintain records of technician training undertaken.
• Ensure that all associated administration duties are carried out in line with company procedures.
• Ensure the warehouse is maintained in a clean and organised condition, waste materials disposed of and a safe environment is maintained.
• Flexible approach to working hours.
• Ensure that a professional and courteous approach is adopted at all times.
• Strictly adhere to all Health and Safety procedures and ensure that the working environment is practical for both you and others.
• Any other reasonable duties commensurate with the post, which may be allocated from time to time.
• Report on sales forecast according to company requirements.
• Support the customer satisfaction process to maximise sales.
• Liaise with external agencies as necessary (health and safety inspectors, fire services etc)
• Manage, maintain and report stock levels.

Nature and scope
The Installation Supervisor reports to the Depot Manager and is responsible for the operational aspects of the branch.

The position involves liaising with a variety of people in their role, including both internal colleagues and external suppliers.

The position involves adhering to many company policies and procedures to ensure the branch is compliant with ISO accreditation's.


Work Experience (previous experience required to do the job)

• Proven cavity wall & loft installation experience.

Previous experience of working with in-house computer packages and databases -
Essential:

• Previous experience of the insulation/renewable energy industry. Proven customer service experience
  Desirable

Education & Qualifications (e.g. academic or professional qualifications)

• 5 GCSE's (or equivalent) at Grade C or above, including English and maths. Full UK driving licence. Fork lift truck certification.
  Essential:
• CSCS Carded
  Essential:
• SSSTS**:
• Desirable**:
• Train to Facefit
• 
  Desirable:
• Qualified in Ladder & steps Inspector, User
• 
  Desirable:
• NVQ Level 2/3 Customer Care, Customer Service, Administration (or equivalent)
  Desirable

Skills/Abilities (e.g analytical skills, computer skills)

• Excellent professional telephone manner.
• Excellent verbal and written communication skills.
• Computer literate
• Sound knowledge of MS Office package
• Excellent presentation skills

Personal Details (e.g leadership, flexibility team-working)

• Ability to work on own initiative.
• Can do attitude.
• Self motivated, driven and proactive.
• Team player
• Flexible approach
• Able to engage with other members of staff at all levels within the organisation.
• Eye for detail.
• Site visits and travel for training will be required.
• Working away from home may be required from time to time.

Interviews t