Reception Team Lead/co-ordinator - Newcastle upon Tyne, United Kingdom - The Grove Medical Group
Description
THE GROVE MEDICAL GROUP
The Grove Medical Group
JOB DESCRIPTION
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JOB DETAILS
Job Holder:
Job Title:
Reception lead/co-ordinator
Grade:
Agenda for Change, Band 4 (£ £26282)
Reports to:
Practice manager
Accountable to:
Practice manager/Executive Partner
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JOB PURPOSE
To ensure the effective utilisation of all administration staff to provide first class service to all the clinicians/patients
To act as an integrated member of The Grove Medical Group Reception team demonstrating a flexible approach ensuring the needs of patients, carers and staff are fully met.
To provide support and direction on the delivery of IT processes for the practice within the reception team
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DIMENSIONs
To ensure a seamless, efficient IMT/reception service is provided to The Grove Medical Group team.
The individual will need to deal with enquiries, using own initiative and judgement whilst providing a timely response to all communications and possess a level of leadership skills
To act as an integrated member of the IMT/Reception team demonstrating a flexible approach to ensure that the needs of the Grove Medical Group are met.
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KNOWLEDGE TRAINING AND EXPERIENCE:
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The post holder will demonstrate a detailed knowledge of practice computerised information systems
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The post holder will ensure that all statutory requirements are met
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Demonstrate a high level of communication skills in dealing effectively with patients, carers and other staff members
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The ability to work effectively without supervision within a delegated area of work
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To understand the requirements of maintaining confidentiality
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To demonstrate a high level of accuracy, presentation of information and attention to detail
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To employ a flexible approach to working with the ability to prioritise and organise own time management
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To continue with own personal and professional development
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To ensure that all team members are trained to the required standards and skills are updated in accordance with the changing requirements of the practice
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COMMUNICATION
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To ensure effective communication between all departments and disciplines
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To respond appropriately and provide advice and support to staff
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To competently exchange information verbally electronically and in writing with patients, visitors and staff including the wider multi-disciplinary teams
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To acknowledge and accommodate barriers to communication and understanding including speech, hearing, language and emotion
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To deal with telephone enquiries and either resolve the enquiry directly or ensure the efficient transfer of the enquiry to the most appropriate person ensuring prompt and efficient action
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Maintain all patient notes and correspondence in accordance with practice procedure
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To liaise with external agencies and organisations as required
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ANALYTICAL AND JUDGEMENT SKILLS:
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To make effective decisions in relation to resource allocation, organisation of own work and the work of others
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Exercise judgement in response to enquiries concerning any aspect of reception duties
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Accurately record all information requirements - repeat prescriptions, home visits, new patients and support team with training in these areas
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Refer issues beyond scope of own responsibility to a senior member of staff
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PLANNING AND ORGANISATION:
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To take responsibility for the planning of own work
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To take responsibility for delegated areas, to include the recording of specific data onto the computer system
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To prioritise own workload
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Prioritising and achieving deadlines for clinics, surgeries:
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To arrange meetings with PPG in conjunction with reception lead, complete required actions and feedback to practice:
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Review and update teams training both mandatory and personal development:
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PHYSICAL SKILLS:
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Manual dexterity to ensure speed and accuracy when inputting patient/client data
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Management of all records and data
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To adopt a professional and helpful manner at all times
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PATIENT / CLENT CARE:
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To ensure patient confidentiality is maintained in accordance with national and local policy
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To adopt a professional and helpful manner at all times
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To provide information and support in a non-clinical capacity
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To deal efficiently with all patient administrative support:
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To deal efficiently with all patient enquiries and first line complaints management
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Prescription updates and training staff:
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Ensure appropriate use of Pharmacy HUB:
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Work in conjunction with the Nurse team as support in all areas
- Childhood Immunisations s data, appointment planning, ordering and infection control Admin
POLICY AND SERVICE DEVELOPMENT:
- **To adhere to all agreed Gr
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