Clinic Coordinator Support Officer - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The post holder to provide Administrate support to the Clinic Coordinators Teams within the Bristol Eye Hospital.

Assisting of uploading e-RS Referrals to Evolve for Triaging by Medical staff and scanning documents. Opening and dealing with incoming Post and Faxes.

To support the triaging of referrals by liaising with key clinical staff,
To act as a point of contact for queries from clinical and nonclinical staff
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
Communicate changes to clinics and appointments to patients as instructed, often at short notice
Assisting with uploading patients eRS referrals to Evolve for electronic Triage and checking patients details with SCR and supporting clinic coordinators with cancelling clinics
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.