Contract Support Administrator - Peterborough, United Kingdom - Leeton Group

Leeton Group

Verified Company

Peterborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title Contract Support.

Based Peterborough office

Hours of Work 08:00-17:00 Mon to Fri 40 Hour week

Reporting to Facilities Manager.

Salary £25k-£28k depending on experience.
Key Responsibilities

Help desk, call handling duties. Management of daily requests via the CAFM system.
Communication with Facilities Manager, Project Managers and engineers regarding job allocation and labour planning.
Liaise with Facilities Manager for allocation of works to subcontractors and engineers.
Liaise with clients, updating works, assisting with client queries.
Uploading quotations to client specific web portals.
Scheduling routine PPM visits for direct labour and subcontractors.
Raise purchase orders for engineers/subcontractors/suppliers via CAFM system.
Collate details of planned and reactive works that need to be rescheduled and escalate to the Facilities Manager.
Assist Facilities Manager with data for monthly reports.
Attend contract meetings as required.
Issuing relevant documentation (hardcopy and electronic) to clients.
Assisting Facilities Manager and Project Managers with contract renewals.
Update WIP reports as required for WIP meeting.
Upkeep of shared drive/contract files with relevant information, paperwork and records.
Assist Facilities Manager with administration, filing, copying, printing, scanning, collating, laminating etc.

Accountability

Accountable to the Facilities Manager.
Working collaboratively as part of the contract team.

Person Specification

A proven track record in delivering excellence in a facilities service environment.
Ability to prioritise tasks.
Calm manner, able to work under pressure in a busy office environment and against frequently changing demands and priorities.
Good communication skills (both written and verbal) with ability to work under pressure whilst focused on excellent customer service.
Adaptable and flexible.
Use initiative to resolve unexpected situations and requirements.
Selfmotivated.
Professional telephone manner.

Overview

This is a very important role within our Team.
Being a team player who enjoys working in a close environment is essential.
This role is a varied, multitasking position.
Concentration and attention to detail is of the uppermost importance, with Customer Care being a high priority.
Having the ability to think quickly, adapt and rearrange resources at short notice to changing client requirements.
This role is both complex and challenging and has to be approached with ownership and enthusiasm.

Salary:
£25,000.00-£30,000.00 per year

Benefits: